JY连锁酒店的组织公民行为研究

发布时间：2018-02-09 21:48

本文关键词： 组织公民行为连锁经营酒店组织公民行为的维度　出处：《西北大学》2012年硕士论文　论文类型：学位论文

【摘要】：本论文的主要目的是在连锁酒店经营企业背景下得到组织公民行为的主要维度。而后将连锁经营酒店企业背景下的组织公民行为维度与以往中国大陆代表性文献中的组织公民行为维度进行比较,划分出哪些维度是在连锁经营企业及传统经营企业中所同有的维度；哪些是在连锁经营酒店企业背景下特有的维度。为了得到连锁酒店经营企业中的组织公民行为的主要维度,本研究先通过对中西文献的整理,将曾经出现在中西文献中的各项行为尽可能地编制成问卷。并通过访问式的问卷调查对JY连锁酒店的进行了访问问卷调查。共发放问卷150份问卷,收回有效问卷139份。通过分析,得到了连锁酒店企业中组织公民行为的六个主要维度,即事先知会、节约与保护公司资源、责任心、人际和谐、帮助同事、参与社会公益活动。其中,事先知会及责任心是中国连锁经营酒店企业中员工所特有的组织公民行为。另外的四个维度——节约与保护公司资源、人际和谐、帮助同事、参与社会公益活动是连锁经营酒店企业及传统经营企业所共有的维度。
[Abstract]:The main purpose of this thesis is to obtain the main dimensions of organizational citizenship behavior in the context of hotel chain management. Then, the dimension of organizational citizenship behavior in the context of hotel chain management is compared with the representative literature in mainland china. To compare the dimensions of organizational citizenship behavior, Which dimensions are the same in the chain management enterprises and the traditional management enterprises; which are the unique dimensions in the hotel chain business background. In order to obtain the main dimensions of organizational citizenship behavior in hotel chain management enterprises, this study first through the Chinese and Western literature collation, As far as possible, the behaviors that appeared in the Chinese and Western literature were compiled into questionnaires as far as possible, and the JY chain hotels were interviewed by an interview questionnaire. A total of 150 questionnaires were sent out. Through the analysis of 139 valid questionnaires, six main dimensions of organizational citizenship behavior in hotel chain enterprises were obtained, namely, the Prophet, the conservation and protection of company resources, the sense of responsibility, the harmony of people, the help of colleagues, Participate in social public welfare activities. Among them, prior notification and responsibility is the unique organizational citizenship behavior of employees in Chinese chain hotel enterprises. The other four dimensions-saving and protecting company resources, interpersonal harmony, helping colleagues, the other four dimensions-conservation and protection of corporate resources, interpersonal harmony, help colleagues, Participation in social public welfare activities is the common dimension of chain hotel enterprises and traditional enterprises.
【学位授予单位】：西北大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F719

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