旅游餐饮行业员工队伍素质建设研究

发布时间：2018-03-02 03:17

本文关键词： 旅游餐饮行业人力资源员工队伍素质　出处：《长安大学》2013年硕士论文　论文类型：学位论文

【摘要】：近几年来，随着我国改革开放进程的加快和国民经济的高速发展，旅游业成为国民经济新的经济增长点，不仅直接刺激了经济收入，并且带动了相关产业和社会经济的全面发展，成为我国经济发展的支柱性产业之一。从旅游基本消费需求的内部构成来看，交通消费支出第一，约占33%；住宿消费居次，约占17.4%；餐饮居第三位，餐饮消费在旅游消费中占有相当比例。旅游餐饮行业作为我国旅游业中重要的产业，正向着连锁化，规范化，集团化，国际化方向高速发展前进，未来盈利能力和提升空间更为广阔。与此同时，旅游餐饮行业的服务质量与员工素质却未能达到旅游者的要求，旅游满意度较低，旅游餐饮行业员工流失率高达40％，行业整体工资水平低，工资增长缓慢，60％的旅游餐饮行业员工没有社会保险，培训成本居高不下，员工工作积极性低等人力资源问题却严重制约着旅游餐饮行业的发展壮大。如何做好旅游餐饮行业人力资源管理工作，保证旅游餐饮行业健康，可持续发展，是亟待解决的的重要问题。从根本上讲，旅游餐饮服务是由旅游餐饮从业人员提供的。那么，为了提高旅游餐饮的服务水平及档次，旅游餐饮行业员工队伍素质则是迫切需要进一步提升，以适应现代旅游餐饮行业的发展。本文以“人力资本”和“以人为本”的观念为主导思想，在阐述旅游餐饮行业人力资源管理的基本原理、制度、原则和任务的基础上，，按照历史和逻辑的顺序，系统介绍了旅游餐饮行业人力资源的战略规划、人员配置、员工招聘、考核与录用、绩效考评、员工激励、员工培训、员工群体动力的发挥和劳动关系管理。在此基础上，阐述旅游餐饮行业员工队伍素质与行业整体发展之间的关系，分析旅游餐饮行业员工队伍素质建设中存在的问题。最后提出了解决员工队伍素质建设的路径。适用性和可操作性较强。
[Abstract]:In recent years, with the acceleration of the process of reform and opening up and the rapid development of the national economy, tourism has become a new economic growth point of the national economy, which not only directly stimulates economic income, And it has led to the overall development of related industries and social economy, and has become one of the pillar industries in the economic development of our country. From the internal composition of the basic consumption demand for tourism, the transportation consumption expenditure is the first, accounting for about 33 percent, and the residential consumption is the second. The food and beverage industry, as an important industry in our country's tourism industry, is developing at a high speed in the direction of chainization, standardization, collectivization and internationalization. At the same time, the service quality and staff quality of tourism catering industry can not meet the requirements of tourists, tourism satisfaction is low, The staff turnover rate in the tourism and catering industry is as high as 40%, the overall wage level in the industry is low, the wage growth rate is slow to 60%, the employees in the tourism and catering industry do not have social insurance, and the training costs are high. However, the low enthusiasm of the staff seriously restricts the development of the tourism and catering industry. How to do well the human resource management of the tourism catering industry to ensure the healthy and sustainable development of the tourism and catering industry, It is an important problem to be solved urgently. Fundamentally speaking, tourism catering services are provided by tourism catering professionals. Well, in order to improve the service level and level of tourism catering, the quality of the staff in the tourism catering industry urgently needs to be further improved. In order to adapt to the development of modern tourism catering industry. Based on the concept of "human capital" and "people-oriented", this paper expounds the basic principles, systems, principles and tasks of human resource management in the tourism and catering industry, according to the historical and logical order. This paper systematically introduces the strategic planning, staffing, staff recruitment, assessment and employment, performance appraisal, employee motivation, staff training, the exertion of employee group motivation and labor relations management in tourism and catering industry. This paper expounds the relationship between the quality of the staff and the overall development of the tourism and catering industry. This paper analyzes the problems existing in the construction of the quality of the staff in the tourism and catering industry. Finally, the paper puts forward the way to solve the quality construction of the staff, which has strong applicability and maneuverability.
【学位授予单位】：长安大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F719

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