W连锁酒店分店总经理胜任力模型构建及招聘应用研究

发布时间：2018-03-05 20:53

本文选题：酒店　切入点：分店总经理　出处：《深圳大学》2017年硕士论文　论文类型：学位论文

【摘要】：胜任力模型是当代人力资源管理领域的研究热点之一,它能有效的区分在特定的工作岗位和组织环境中高绩效人群的个人特征。胜任力模型的构建和使用可以很大程度上帮助企业提升招聘的质量,节约招聘成本,降低人员流失率,提升企业的运作效率从而提升企业的效益。分店总经理作为W酒店公司的最重要的岗位之一,目前在招聘理念、工具使用以及面试甄选评估的标准上都相对落后。本文通过胜任力模型的相关理论研究,经过专家小组几次会议讨论结合绩效优秀及普通者的访谈,提取了30项胜任力特征,再经过问卷调查的方式结合SPSS22.0工具的使用,对30项胜任力特征进行信度和效度的检验,提取了其中26项胜任力要素,最后通过专家组与人力部门的讨论同意,提取了其中20项作为分店总经理的胜任力要素,建立了分店总经理的胜任力模型。本研究在分店总经理的胜任力模型构建的基础上,分析企业战略与文化背景,结合W公司目前的招聘现状,构建了基于胜任力模型的招聘体系,试图通过基于胜任力模型的构建及招聘体系的优化设计,使得W公司的招聘体系更加科学、严谨、完善,从而有效改善人才招聘质量,使招聘管理更加精细化、客观化,并具有科学性和前瞻性,支撑企业战略目标的实现。
[Abstract]:Competency model is one of the hotspots in the field of human resource management. It can effectively distinguish the individual characteristics of high performance people in a specific job and organizational environment. The construction and use of competency model can greatly help enterprises to improve the quality of recruitment, save recruitment costs, and reduce staff turnover. As one of the most important positions in W Hotel Company, the general manager of branch stores is currently recruiting ideas. The standards of tool use and interview selection evaluation are relatively backward. Through the theoretical research of competency model and the discussion of several expert group meetings and interviews with excellent performance and ordinary people, 30 competency features are extracted. After questionnaire survey combined with the use of SPSS22.0 tools, the reliability and validity of 30 competency characteristics were tested, and 26 competency elements were extracted. Finally, the expert group and the human resources department discussed and agreed. In this paper, 20 items are extracted as the competency elements of the general manager of the branch store, and the competency model of the general manager of the branch store is established. On the basis of constructing the competency model of the general manager of the branch store, this study analyzes the strategic and cultural background of the enterprise. According to the current recruitment situation of W Company, the recruitment system based on competency model is constructed. Through the construction of competency model and the optimization design of recruitment system, the recruitment system of W Company is more scientific, rigorous and perfect. Thus effectively improve the quality of talent recruitment, make recruitment management more refined, objective, and scientific and forward-looking, support the realization of the strategic objectives of enterprises.
【学位授予单位】：深圳大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F719.2

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