LW保安服务公司绩效管理体系优化研究

发布时间：2018-03-10 03:00

本文选题：保安行业　切入点：绩效管理　出处：《山东理工大学》2017年硕士论文　论文类型：学位论文

【摘要】：在企业人力资源管理当中,绩效管理一直占据重要地位。加强和优化绩效管理工作有助于企业人力资源管理水平的提升,通过实行科学的绩效管理,能将员工的工作积极性充分调动起来,提升员工工作效率,为企业创造更多价值。除此之外,加强和优化绩效管理工作还有助于在企业内部形成公平公正、稳定又不失激情的管理环境。我国的保安服务业是随着改革开放而逐步兴起的,其内部管理体制面临着许多考验和挑战。保安服务公司的职能定位逐渐由原来的打击与管理转为预防、管理及服务,随着保安服务公司工作职能的转变,加强保安队伍的素质建设及其管理工作也愈加重要。因此,保安服务公司迫切需要建立一套合理、有效、完善的绩效管理体系,以提高保安人员的工作积极性,解决保安服务公司存在的激励机制不完善、绩效差等诸多问题。本文以LW保安服务公司为研究对象,综合运用文献研究、平衡计分卡(BSC)、关键绩效指标(KPI)、实地调查等研究方法,评估其绩效管理体系的质量,分析该企业绩效管理体系中存在的问题,提出绩效管理体系优化方案,为LW保安服务公司绩效管理体系的完善及其持续健康发展提供有益的理论借鉴。本文主要研究内容包括如下几个部分:首先,本文明确了研究的目的、背景、意义和方法,并对相关理论绩效管理文献进行了深入研究,为本文研究奠定了一定的理论基础。其次,从公司的绩效管理目标、考核指标设计、绩效管理过程等方面,对其目前绩效管理现状及成效进行概述,并找到存在的相关问题。再次,针对发现的问题,提出相应的优化方案,特别是从LW保安服务公司绩效管理体系现存的四大主要问题入手,有针对性的对绩效管理体系进行优化改善,重点是关于公司绩效管理体系结构优化、公司绩效的过程管理优化等提出对策建议,并对优化效果进行了分析。进而提出了相关保障措施,主要包括组织保障、绩效文化建设、培训保障等保障措施。最后,根据研究进行总结和得出主要结论,并对将来的进一步深化研究进行展望。
[Abstract]:In the enterprise human resources management, the performance management has been playing an important role. Strengthening and optimizing the performance management is helpful to improve the level of the enterprise human resources management, through the implementation of scientific performance management, It can fully mobilize the enthusiasm of employees, improve the efficiency of employees, and create more value for enterprises. In addition, strengthening and optimizing performance management can help to form fairness and justice within enterprises. A stable and passionate management environment. China's security service industry has gradually risen with the reform and opening up. Its internal management system is faced with many tests and challenges. The function orientation of the security service company is gradually changed from the original attack and management to the prevention, management and service, with the change of the work function of the security service company. Therefore, security service companies urgently need to establish a reasonable, effective and perfect performance management system in order to improve the enthusiasm of security personnel. This paper takes LW security service company as the research object, synthetically uses the literature research, the balanced scorecard BSCA, the key performance index, the field investigation and so on research method, and so on, solves many problems existing in the security service company, such as the incentive mechanism is not perfect, the performance is poor, and so on. The quality of the performance management system is evaluated, the problems in the performance management system of the enterprise are analyzed, and the optimization scheme of the performance management system is put forward. The main contents of this paper include the following parts: firstly, this paper defines the purpose, background, significance and methods of the research. And related theoretical performance management literature in-depth study, for this study laid a certain theoretical basis. Secondly, from the company's performance management objectives, evaluation index design, performance management process, and so on. The current performance management status and effectiveness are summarized, and the existing problems are found. Thirdly, in view of the problems found, the corresponding optimization scheme is put forward. Especially, starting from the four main problems in the performance management system of LW security service company, the paper optimizes and improves the performance management system, focusing on the optimization of the performance management system structure of the company. The process management optimization of company performance is put forward, and the effect of optimization is analyzed. Then, the related safeguard measures are put forward, such as organization guarantee, performance culture construction, training guarantee and so on. Finally, the paper puts forward the related safeguard measures, such as organization guarantee, performance culture construction, training guarantee and so on. Summarize and draw the main conclusion according to the research, and prospect the further research in the future.
【学位授予单位】：山东理工大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F719

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