济南市服务外包产业发展模式研究

发布时间：2018-03-22 08:03

本文选题：服务外包　切入点：竞争力　出处：《山东师范大学》2013年硕士论文　论文类型：学位论文

【摘要】：随着当前经济全球化进程的加快以及信息和通讯技术的高速发展，服务业的发展势头突飞猛进。与此同时带来的也是更为激烈的国际市场上的多方竞争，企业就需要将其有限的资金、精力等各种资源集中投入到开发核心竞争力上，因此能够将部分基础性的非核心业务转包给第三方公司的服务外包业就应运而生。现在已经有很多国家和地区意识到潜力巨大的服务外包产业对经济发展的促进作用，并将其运用到实际的经营操作中，从印度、爱尔兰等国家近几年的经济蓬勃发展可以看到，服务外包产业是可以有效推动国家经济健康快速发展的。服务外包产业所具有的信息技术承载度高、资源消耗低、吸纳就业能力强等特点，也使其成为各个国家和地区发展绿色经济大趋势下的一大热点产业。济南市是中国重点21个服务外包示范城市之一，作为山东省的省会城市，济南市拥有建设完善的基础设施体系和丰富的人力资源，并且坐拥多个软件开发园区，具备雄厚的科学技术和软件开发的实力。因此，济南市应抓紧这一历史机遇，明确发展服务外包产业的思路，实现济南市服务外包产业的快速有效发展。本文以服务外包作为基础研究的对象，首先通过整理相关文献，理清文章的研究思路与框架；而后在理论综述部分介绍了服务外包的概念、分类、特征以及相关的理论模型；其次，运用波特的“钻石模型”因素分析方法，，结合济南市服务外包产业发展现状和存在问题，对影响产业竞争力的六个因素一一进行分析。然后，重点分析了印度、爱尔兰两个世界主要服务外包承接国发展模式，以及国内各重点产业园区发展模式，并进行比较分析，为济南市服务外包产业发展提供了有用的经验启示。最后，结合竞争力评价体系给出济南市服务外包产业发展的模式类型，通过对济南市服务外包产业发展模式的定位分析提出一个切实可行的新模式，并且针对该模式提出了一些政策建议。
[Abstract]:With the acceleration of the current economic globalization process and the rapid development of information and communication technology, the development of the service industry is advancing by leaps and bounds. At the same time, it also brings more intense competition in the international market. Enterprises need to concentrate their limited capital, energy and other resources on the development of core competitiveness. Therefore, the service outsourcing industry, which can subcontract part of the basic non-core business to third party companies, has come into being. Now many countries and regions have realized the role of the service outsourcing industry, which has great potential, in promoting economic development. And apply it to the actual operation. From the booming economy of India, Ireland and other countries in recent years, we can see that, The service outsourcing industry can effectively promote the healthy and rapid development of the national economy. The service outsourcing industry has the characteristics of high bearing capacity of information technology, low consumption of resources, strong ability to absorb employment, etc. Jinan is one of the 21 key service outsourcing demonstration cities in China and is the capital city of Shandong Province. Jinan has a perfect infrastructure system and abundant human resources, and it has many software development parks, which has the strength of science, technology and software development. Therefore, Jinan should seize this historical opportunity. Make clear the idea of developing service outsourcing industry and realize the rapid and effective development of Jinan service outsourcing industry. In this paper, service outsourcing as the basic research object, through sorting out the relevant literature, sorting out the research ideas and framework, then in the theoretical review part introduced the concept of service outsourcing, classification, characteristics and related theoretical models; Secondly, using Porter's "Diamond Model" factor analysis method, combined with the current situation and existing problems of service outsourcing industry in Jinan, this paper analyzes the six factors that affect the competitiveness of the industry one by one. The development models of two major service outsourcing countries in the world, as well as the development models of key domestic industrial parks in Ireland, are compared and analyzed, which provide useful experience and enlightenment for the development of service outsourcing industry in Jinan. Combined with the competitiveness evaluation system, this paper gives out the mode types of service outsourcing industry development in Jinan, and puts forward a feasible new model by analyzing the development mode of service outsourcing industry in Jinan. And put forward some policy suggestions to this model.
【学位授予单位】：山东师范大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F719

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