从供给者主导到消费者主导:关于中国居家养老服务供给的一个分析框架

发布时间：2018-04-15 14:33

本文选题：居家养老服务 + “供给者主导”理念　；参考：《企业经济》2017年08期

【摘要】：居家养老正成为国内外养老的主流模式被认可和推崇,多元化、市场化逐渐成为居家养老服务供给的主要途径。在对我国居家养老服务供给现实矛盾分析的基础上,指出"供给者主导"理念是居家养老困境的根源,任务驱动、服务对象被动接受服务的"供给者主导"理念已难以适应发展享受型消费的需求。从我国现阶段的老年人口的消费特点出发,提出居家养老服务供给的重塑路径——以"消费者主导"为理念,扫清制度障碍,完善和整合居家养老服务制度;把"消费者主导"理念贯穿于服务管理过程,向一线服务人员和服务对象赋权,提升服务对象对机构认同度及满意度;提升老年人的自主权和自决权。
[Abstract]:Home pension is becoming the mainstream mode of pension at home and abroad is recognized and respected, diversification, marketization is gradually becoming the main way to provide home pension services.Based on the analysis of the contradiction in the supply of home pension service in China, it is pointed out that the concept of "provider leading" is the root of the family pension dilemma and is driven by the task.The concept of "supplier-leading" which passively accepts service has been difficult to adapt to the demand of developing enjoyment consumption.Starting from the consumption characteristics of the elderly population in our country at present, this paper puts forward the remolding path of the home old-age service supply, which is based on the idea of "consumer-oriented", clears the system obstacles, and consummates and integrates the home old-age service system.Through the process of service management, the concept of "consumer-leading" can empower the front-line service personnel and clients, enhance the degree of recognition and satisfaction of the clients to the institutions, and enhance the autonomy and self-determination of the elderly.
【作者单位】：广东技术师范学院管理学院;
【基金】：广东省哲学社会科学规划项目“广东居家养老服务多元供给机制研究”(项目编号:GD16XGL03) 广东省教育厅特色创新项目“包容性发展视角下广东民族地区小微企业创新推进研究”(项目编号:2015WTSCX059) 广东省普通高校省级重大研究课题“广东民族地区社会治理体制机制研究”(项目编号:2016WZDXM030)
【分类号】：D669.6;F719

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