酒店员工组织支持感对工作倦怠的影响研究

发布时间：2018-05-14 05:15

本文选题：组织支持感 + 工作倦怠　；参考：《湖南师范大学》2013年硕士论文

【摘要】：工作倦怠不仅影响酒店员工的身心健康,而且影响员工的工作绩效,进而影响整个酒店的经营发展。因此关注员工的工作倦怠状况已经成为酒店人力资源管理的重点。基于此背景,本文主要讨论了工作倦怠和组织支持感之间的关系,以期能够为酒店人力资源管理工作提出一些有意义的建议或启示。本研究以长沙高星级酒店员工为调查对象,通过问卷调查获取基础数据,对组织支持感对员工工作倦怠的影响进行了系统地探讨。研究问卷采用成熟量表：凌文铨开发设计的由24个问项组成的组织支持感量表,李超平和时勘修订的由16个问项组成的工作倦怠量表。采取方便取样的方法,以长沙高星级酒店为例,进行两次测试,小样本预调查和正式测试,其中预调查回收有效问卷79份,通过预调查数据对原有问卷进行修订,其中组织支持感量表剔除了7个问项,然后进行正式测试,共回收有效问卷416份,以此进行数据分析。全文共分为五章,前三章分别介绍了研究背景、总结了相关文献后,提出了理论模型以及研究假设。第四章是进行调研数据分析。本章首先对应用的量表进行了信度和效度检验,通过因子分析确定了酒店员工组织支持感和工作倦怠的结构维度。接着通过独立样本T检验和单因方差分析考察不同性别、年龄、工龄、学历、部门、职务的员工在组织支持感和工作倦怠维度上的差异性；最后,对组织支持感与工作倦怠各维度的内在关系进行了回归分析。第五章是结论与建议,概括了论文的主要结论,针对酒店提高员工组织支持感、降低工作倦怠程度提出若干建议,并指出今后需进一步讨论的问题。本文的分析结果显示：总体上酒店员工的组织支持感体验较高,工作倦怠程度不高；酒店员工个体的不同属性对其组织支持感和工作倦怠的影响有一定的差异；组织支持感中的工作支持、员工价值认同两个维度对酒店员工工作倦怠的个人成就感维度有显著的正向影响,而对工作倦怠的情绪衰竭维度有显著的负向影响；组织支持感的三个维度与工作倦怠的玩世不恭维度维度显著负相关。总的来说,组织支持感对酒店员工工作倦怠有较好的预测效果。
[Abstract]:Job burnout not only affects the physical and mental health of the hotel staff, but also affects the performance of the staff, and then affects the management and development of the hotel as a whole. Therefore, pay attention to the job burnout of staff has become the focus of hotel human resources management. Based on this background, this paper mainly discusses the relationship between job burnout and organizational support, in order to provide some meaningful suggestions or revelations for human resources management. In this study, the staff of Changsha high star hotel were investigated, and the effects of organizational support on job burnout were systematically discussed. Maturity scale was used: organizational support scale composed of 24 questions developed by Wen Quan Ling and job burnout scale composed of 16 questions by Li Chao. Taking Changsha high star hotel as an example, two tests were carried out, including small sample pre-survey and formal test. 79 valid questionnaires were collected from pre-survey, and the original questionnaire was revised by pre-survey data. The organizational support scale (OSS) eliminated 7 questions and then conducted a formal test. A total of 416 valid questionnaires were collected for data analysis. This paper is divided into five chapters. The first three chapters introduce the research background, summarize the relevant literature, and put forward the theoretical model and research hypothesis. The fourth chapter is the research data analysis. In this chapter, the reliability and validity of the scale are tested, and the structural dimensions of organizational support and job burnout of hotel staff are determined by factor analysis. Then through independent sample T test and analysis of variance to examine the differences between gender, age, length of service, academic background, department, position employees in organizational support and job burnout dimension; finally, Regression analysis was carried out on the relationship between organizational support and job burnout. The fifth chapter is the conclusion and suggestion, summarizes the main conclusions of the paper, puts forward some suggestions to improve the sense of organizational support and reduce the degree of job burnout, and points out the problems that need further discussion in the future. The results show that the organizational support experience of hotel staff is higher, the degree of job burnout is not high, and the influence of individual attributes on organizational support and job burnout is different. The two dimensions of employee value identity have a significant positive effect on the personal accomplishment dimension of job burnout in the sense of organizational support, but have a significant negative impact on the emotional exhaustion dimension of job burnout. The three dimensions of organizational support were negatively correlated with the cynicism of job burnout. Overall, organizational support has a good predictive effect on job burnout of hotel staff.
【学位授予单位】：湖南师范大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F719

【参考文献】