我国服务业的工作和劳动关系——以星级饭店业的工作和劳动关系为例的研究

发布时间：2018-05-26 09:15

本文选题：个人服务业 + 生产政体　；参考：《江苏社会科学》2013年02期

【摘要】：在回顾我国饭店业的快速发展,深入分析、研究了饭店业的生产政体之后。我们发现其劳动关系呈现出如下特点:首先,饭店业的工作性质是一份复杂的情感劳动,即员工要在工作中传递积极的情绪、要控制自身不良的情绪、还要面对因性别和阶级等社会不平等因素带来的被歧视和被羞辱的情感。第二,星级评定制度左右了饭店业的管理模式,即借助着信息技术建立起国际统一的标准化模式,员工与客人皆顺从于这些标准。第三,饭店业的劳动关系极为复杂。一方面,管理者以惩罚为主要形式进行管理,资本对劳动的剥削被掩盖在管理者、劳动者和客人间复杂的关系中;另一方面,员工们积极地建构自身的工作环境,建立起互助式的工作关系,并以离职表达不满。这些特点将给星级饭店业带来什么?通过调研我们得出了结论并提出了改进的路径。
[Abstract]:After reviewing the rapid development of the hotel industry in China, this paper makes a thorough analysis of the production regime of the hotel industry. First of all, the working nature of the hotel industry is a complex emotional labor, that is, employees have to convey positive emotions in their work, and control their own bad emotions, we find that the characteristics of their labor relations are as follows: first of all, the nature of the hotel industry is a complex emotional labor. It also faces feelings of discrimination and stigmatization due to social inequalities such as gender and class. Second, the star rating system controls the hotel industry management model, that is, with the help of information technology to establish a unified international standardized model, employees and guests are subject to these standards. Third, the hotel industry labor relations are extremely complex. On the one hand, managers manage mainly in the form of punishment, and the exploitation of labor by capital is concealed in the complex relationships between managers, workers and guests. On the other hand, employees actively construct their own working environment. Establish a mutual working relationship and express dissatisfaction by leaving. What will these characteristics bring to the star hotel industry? Through the investigation, we draw a conclusion and put forward the improvement path.
【作者单位】：北京大学社会学系;
【基金】：2011年国家社科基金重大项目“和谐劳动关系协调机制的法律构建研究”支持的子项目“新型产业中的劳动关系发展”论文,项目批准号11&ZD031 北京大学和香港理工大学合办“中国社会工作与实务研究中心”支持项目“中国劳动用工制度和劳务派遣制度研究”(2010年)论文
【分类号】：F719;F249.26

【共引文献】