义乌XF国际会议中心员工流失问题及对策研究

发布时间：2018-06-03 21:54

本文选题：酒店 + 员工流失　；参考：《浙江工业大学》2016年硕士论文

【摘要】：随着中国经济的强劲增长,中国居民可支配收入的逐步提高,旅游酒店业也随之飞速发展。近年来酒店行业已经成为国民经济发展最快的行业之一,并且率先同国际接轨。但酒店业的人力资源管理工作存在诸多问题,造成酒店员工流失严重,不仅增加了酒店人力重置成本,而且会带走了商业、技术秘密、客户资源等,如不加以控制,最终将影响酒店持续发展的潜力和竞争力。因此,正确认识人力资源的现实情况,通过仔细分析查找问题,进而找到一条可行的解决方法是非常必要的。本论文采用理论与实际调查相结合的研究方法,以义乌市XF国际会议中心为具体研究对象。文章首先介绍了员工流失的概念和理论分析模型,并对国内外降低员工流失的文献进行了综述。然后分析了该中心员工管理和员工流失的现状。在员工流失问题上,义乌XF国际会议中心的员工流失率远高于同级别酒店行业的平均流失率;同时指出该中心在员工管理上存在诸多问题,如:员工招聘方面比较随意、有很多关系户;员工培训方面不系统;薪酬考核方面缺乏弹性;岗位调动和晋升方面缺乏民主测评等。接下来通过调阅访谈记录、设计问卷调查等来进一步分析员工流失的多方面原因,主要阐述了员工自身、企业管理和社会环境这三方面的因素。最后有针对性地提出通过改良健全招聘培训、优化工作设计、调整薪酬体系及加强组织文化建设等举措来降低员工流失,为义乌市XF国际会议中心获得健康持续稳定的发展提供一定的理论指导。本论文的研究结论亦可对其他相关酒店的人力资源改革提供可借鉴之处。
[Abstract]:With the strong growth of China's economy and the gradual increase of disposable income of Chinese residents, the tourist hotel industry has also developed rapidly. In recent years, hotel industry has become one of the fastest-growing industries in the national economy, and has taken the lead in international practice. However, there are many problems in the human resource management of hotel industry, which result in the serious loss of hotel staff, which not only increases the replacement cost of hotel manpower, but also takes away the business, technical secrets, customer resources, etc., if not controlled. Ultimately, it will affect the potential and competitiveness of the hotel's sustainable development. Therefore, it is necessary to correctly understand the reality of human resources and find a feasible solution by carefully analyzing and finding out the problem. This thesis adopts the research method of combining theory and practice, taking Yiwu XF International Conference Center as the concrete research object. This paper first introduces the concept and theoretical analysis model of employee turnover, and summarizes the literature on reducing employee turnover at home and abroad. Then it analyzes the current situation of staff management and staff turnover in the center. On the issue of staff turnover, the staff turnover rate of the Yiwu XF International Conference Center is much higher than the average turnover rate of the hotel industry at the same level. At the same time, it points out that the center has many problems in staff management, such as the casual recruitment of staff. There are many related families; staff training is not systematic; salary assessment is lack of flexibility; post transfer and promotion lack of democratic evaluation and so on. Then through reading the interview records, designing questionnaires to further analyze the reasons of staff turnover, mainly elaborated the employees themselves, business management and social environment of these three factors. Finally, it is proposed to reduce employee turnover by improving and improving recruitment training, optimizing job design, adjusting salary system and strengthening the construction of organizational culture. To provide certain theoretical guidance for the healthy and sustainable development of Yiwu XF International Conference Center. The conclusions of this paper can also be used for reference in other related hotel human resource reform.
【学位授予单位】：浙江工业大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F272.92;F719.2

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