酒店员工工作满意度与主动离职倾向的实证研究
发布时间：2018-07-13 18:18
【摘要】：摘要：随着全球经济一体化的发展、国内市场的开放和政策的支持,中国旅游业得到了迅猛的发展。中国旅游业的发展也为国内酒店行业的发展带来了巨大契机。然而酒店行业员工流失,是当今不少酒店企业面临的一个严峻问题,数据表明酒店员工流失率达23%至45%,甚至有些酒店的流失率高达70%。 本研究依据工作描述指数(Job Descriptive Index, JDI)设计问卷,对国内三个不同城市(长沙,深圳,温州)的六家高星级酒店进行问卷调查,并对问卷调查结果进行了信度与效度检验。之后又采用因子分析法对影响工作满意度和离职倾向的主要因素进行了提炼与分析,同时并对不同属性的人口统计量下的满意度情况进行差异分析,最后通过对JDI量表中的五个主要因素与离职倾向进行了相关性分析,以及进一步进行逐步多元线性回归分析,从而得到了酒店员工工作满意度与离职倾向之间关系的最优回归方程式,回归系数和方程拟合系数都达到了0.05的显著水平,相关性分析和回归分析的结果都说明了工作满意度对离职倾向存在负向影响。最后本文给酒店管理者提出了一些提高员工工作满意度和减少员工主动离职倾向的建议。
[Abstract]:Abstract: with the development of global economic integration, the opening of domestic market and the support of policy, China's tourism industry has developed rapidly. The development of China's tourism industry has also brought great opportunities for the development of the domestic hotel industry. However, the loss of employees in the hotel industry is a serious problem faced by the hotel enterprises at present. It shows that the turnover rate of hotel staff is 23% to 45%, and even the turnover rate of some hotels is as high as 70%.
Based on the Job Descriptive Index (JDI) design questionnaire, this study conducted questionnaires on six high star hotels in three different cities (Changsha, Shenzhen and Wenzhou), and tested the reliability and validity of the questionnaire survey results. Then, the factor analysis method was used to determine the main impact of job satisfaction and turnover intention. The factors are refined and analyzed. At the same time, the satisfaction of different attributes of population statistics is analyzed. Finally, through the correlation analysis between five main factors in the JDI scale and turnover intention, and further stepwise multiple linear regression analysis, the job satisfaction of the hotel staff is obtained. The optimal regression equation of the relationship between turnover intention, the regression coefficient and the equation fitting coefficient all reached a significant level of 0.05. The results of correlation analysis and regression analysis showed that job satisfaction had a negative impact on turnover intention. Finally, the hotel managers were put forward to improve employee job satisfaction and reduce staff. Advice on the tendency of workers to leave the job.
【学位授予单位】：中南大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F719
本文编号：2120325
[Abstract]:Abstract: with the development of global economic integration, the opening of domestic market and the support of policy, China's tourism industry has developed rapidly. The development of China's tourism industry has also brought great opportunities for the development of the domestic hotel industry. However, the loss of employees in the hotel industry is a serious problem faced by the hotel enterprises at present. It shows that the turnover rate of hotel staff is 23% to 45%, and even the turnover rate of some hotels is as high as 70%.
Based on the Job Descriptive Index (JDI) design questionnaire, this study conducted questionnaires on six high star hotels in three different cities (Changsha, Shenzhen and Wenzhou), and tested the reliability and validity of the questionnaire survey results. Then, the factor analysis method was used to determine the main impact of job satisfaction and turnover intention. The factors are refined and analyzed. At the same time, the satisfaction of different attributes of population statistics is analyzed. Finally, through the correlation analysis between five main factors in the JDI scale and turnover intention, and further stepwise multiple linear regression analysis, the job satisfaction of the hotel staff is obtained. The optimal regression equation of the relationship between turnover intention, the regression coefficient and the equation fitting coefficient all reached a significant level of 0.05. The results of correlation analysis and regression analysis showed that job satisfaction had a negative impact on turnover intention. Finally, the hotel managers were put forward to improve employee job satisfaction and reduce staff. Advice on the tendency of workers to leave the job.
【学位授予单位】：中南大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F719
【参考文献】
相关期刊论文 前3条
1 王怀明,冯文武;员工工作满意度研究述评[J];商业研究;2003年09期
2 黄蔚艳;饭店前台一线员工离职原因分析及对策[J];商业研究;2005年06期
3 何波;论员工满意度研究现状及其设想[J];重庆大学学报(社会科学版);2003年05期
，本文编号：2120325
本文链接：https://www.wllwen.com/jingjilunwen/fwjj/2120325.html
