广州华钜君悦酒店员工培训体系优化研究

发布时间：2018-08-30 08:33

【摘要】：人才是企业最具竞争力的核心资源,如何开发人才、留住人才,是当今企业所面临的最现实的、最重要的课题。而企业有竞争力的员工培训正是开发人才、留住人才的重要因素,是人力资源管理的核心,是实现企业经济效益的重要手段。员工培训体系的构建和完善关系到员工素质的提高和企业的长远发展。本文以广州华钜君悦酒店(以下简称华钜君悦)为研究对象,对国内外相关研究成果进行了梳理,并在华钜君悦进行实地调研,综合运用文献研究、案例研究、调查研究等方法对华钜君悦的员工培训体系进行了深入研究。首先是对培训相关理论进行综述;然后,通过对华钜君悦的人力资源现状、员工培训体系现状进行详细分析,进而发现华钜君悦员工培训体系中存在的主要问题:员工培训未以酒店发展战略为指导、员工培训缺乏严谨的培训需求分析、员工培训课程体系不合理、员工培训组织效率低、员工培训师资力量薄弱、员工培训效果转化不明显、员工培训认知存在偏差等问题;基于这些问题,运用培训相关理论,对华钜君悦员工培训体系进行优化设计。员工培训体系优化方案设计是以华钜君悦发展战略为导向,与员工职业发展规划相结合,基于员工培训需求分析、员工培训课程体系、员工培训组织方法、员工培训师队伍、员工培训效果评估五个方面而优化设计;最后,提出华钜君悦员工培训体系优化设计方案的实施保障。主要包括管理制度保障、组织保障和资金保障。分别从激励制度与惩罚制度、三级培训组织体系、工作环境、财务资金等几个方面提出具体建议,以保障新的员工培训体系设计方案得以顺利实施。实施华钜君悦员工培训体系优化设计方案,以期提高员工整体素质,从而提高酒店经济效益。同时,也希望通过对华钜君悦员工培训体系案例的研究,对其他类似酒店或类似企业改进其员工培训体系具有一定的参考价值。
[Abstract]:Talents are the most competitive core resources of enterprises. How to develop talents and retain talents is the most realistic and important task facing enterprises today. The competitive employee training is an important factor to develop and retain talents, the core of human resource management, and an important means to realize the economic benefits of enterprises. The construction and perfection of staff training system is related to the improvement of staff quality and the long-term development of enterprises. In this paper, the hotel of Guangzhou Kuijun Hyatt (hereinafter referred to as Huakuojun Yue) as the research object, the related research results at home and abroad were combed, and in the field investigation, comprehensive use of literature research, case studies, Research and other methods of research on the staff training system of Conrad Yue in-depth study. First of all, it summarizes the relevant theories of training; then, through the analysis of the current situation of human resources and staff training system of Kui-Junyue Hua, the author makes a detailed analysis of the current situation of the staff training system. The main problems in the staff training system are found: the staff training is not guided by the hotel development strategy, the staff training lacks rigorous training needs analysis, the staff training curriculum system is unreasonable, and the staff training organization efficiency is low. The staff training teachers are weak, the employee training effect transformation is not obvious, the staff training cognition exists the deviation and so on; based on these problems, the training related theory is used to optimize the design of the staff training system of Kuijun Yue. The optimal design of employee training system is guided by the development strategy of Conrad Juneyue, combined with employee career development planning, based on employee training needs analysis, staff training curriculum system, staff training organization method, staff trainer team, etc. Finally, the author puts forward the implementation guarantee of the optimal design scheme of the employee training system. Mainly includes the management system safeguard, the organization safeguard and the fund safeguard. Specific suggestions are put forward from the aspects of incentive system and punishment system, three-level training organization system, working environment, financial funds and so on, so as to ensure the smooth implementation of the design scheme of the new staff training system. In order to improve the overall quality of the staff and improve the economic efficiency of the hotel, the optimal design scheme of the training system for the staff of Kuijun Yue is carried out. At the same time, I also hope that through the case study of the staff training system of Conrad Juneyue, it has certain reference value for other similar hotels or similar enterprises to improve their staff training system.
【学位授予单位】：湖南大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F272.92;F719.2

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