内蒙古新城宾馆采购业务流程重组与应用研究
发布时间：2018-08-30 20:23
【摘要】：进入21世纪,企业经营格局发生了根本的变化,传统的管理技术难以充分适应目前全球性的竞争和严峻的市场变化,约束理论(TOC)与流程重组思想被越来越多的企业应用到的实践中,在节约资金、提高用户满意度和增强运作柔性等方面取得了极其显著的成效。 本论文在研究内蒙古新城宾馆经营管理特点的基础上,通过对传统重组方法原理及约束理论(TOC)深入研究和剖析后,在对传统重组方法以及约束理论的相互关系的研究分析的基础上,提出基于约束理论(TOC)的采购系统业务流程重组方法。方法从采购核心流程入手,从中找出制约采购效能的“主瓶颈”；根据对制约“主瓶颈”的各种约束进行分析研究,找出释放瓶颈所必须的条件和限制完全消除主瓶颈能力的“次瓶颈”,然后根据次瓶颈确定重组的流程对象,提高了流程选择的科学性和合理性。在流程设计的方法上并不追求流程的理想化设计,而是追求提高或者突破“次瓶颈”和“主瓶颈”,并根据需要将系统的“主瓶颈”移动到相对容易控制的环节。整个流程选择和设计的过程始终围绕“主瓶颈”的需要进行。 为了保证重组的方向性和有效性,论文分析并建立了流程层次、采购系统层次和新城宾馆整体业务层次评价指标的相互关系,实现了三个指标目标的统一性和一致性。利用这三种指标将可以对重组前、重组中和重组后进行评价。 这种方法具有能够控制重组的方向和范围、较好的可操作性和实用性的特点,将对指导内蒙古新城宾馆其它业务流程重组有较高的理论和实用价值。
[Abstract]:In the 21st century, the enterprise management pattern has undergone fundamental changes, traditional management technology is difficult to fully adapt to the current global competition and severe market changes. Constraint theory (TOC) and process reengineering have been applied to more and more enterprises, which have achieved remarkable results in saving money, improving customer satisfaction and enhancing operational flexibility. On the basis of studying the characteristics of management and management of Xincheng Hotel in Inner Mongolia, this paper deeply studies and analyzes the principle of traditional reorganization method and constraint theory (TOC). Based on the research and analysis of the relationship between the traditional reengineering method and the constraint theory, a new method of business process reengineering of procurement system based on constraint theory (TOC) is proposed. Methods from the core process of procurement, we find out the "main bottleneck" that restricts the efficiency of procurement, and analyze and study the constraints of "main bottleneck". The necessary conditions for releasing the bottleneck and the "secondary bottleneck" which limit the ability of eliminating the main bottleneck are found out, and then the reengineering process object is determined according to the sub-bottleneck, which improves the scientific and reasonable choice of the process. The method of process design is not to pursue the idealized design of the process, but to improve or break through the "secondary bottleneck" and "main bottleneck", and to move the "main bottleneck" of the system to a relatively easy to control link according to the need. The whole process of process selection and design has always been around the "main bottleneck" needs. In order to ensure the direction and effectiveness of the reorganization, the paper analyzes and establishes the relationship among the evaluation indexes of process level, purchasing system level and the whole business level of Xincheng Hotel, and realizes the unity and consistency of the three index objectives. These three indexes can be used to evaluate before, during and after recombination. This method has the characteristics of controlling the direction and scope of reorganization, good maneuverability and practicability, and will be of high theoretical and practical value in guiding other business process reengineering of Xincheng Hotel in Inner Mongolia.
【学位授予单位】：内蒙古大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F253.2;F719
本文编号：2214185
[Abstract]:In the 21st century, the enterprise management pattern has undergone fundamental changes, traditional management technology is difficult to fully adapt to the current global competition and severe market changes. Constraint theory (TOC) and process reengineering have been applied to more and more enterprises, which have achieved remarkable results in saving money, improving customer satisfaction and enhancing operational flexibility. On the basis of studying the characteristics of management and management of Xincheng Hotel in Inner Mongolia, this paper deeply studies and analyzes the principle of traditional reorganization method and constraint theory (TOC). Based on the research and analysis of the relationship between the traditional reengineering method and the constraint theory, a new method of business process reengineering of procurement system based on constraint theory (TOC) is proposed. Methods from the core process of procurement, we find out the "main bottleneck" that restricts the efficiency of procurement, and analyze and study the constraints of "main bottleneck". The necessary conditions for releasing the bottleneck and the "secondary bottleneck" which limit the ability of eliminating the main bottleneck are found out, and then the reengineering process object is determined according to the sub-bottleneck, which improves the scientific and reasonable choice of the process. The method of process design is not to pursue the idealized design of the process, but to improve or break through the "secondary bottleneck" and "main bottleneck", and to move the "main bottleneck" of the system to a relatively easy to control link according to the need. The whole process of process selection and design has always been around the "main bottleneck" needs. In order to ensure the direction and effectiveness of the reorganization, the paper analyzes and establishes the relationship among the evaluation indexes of process level, purchasing system level and the whole business level of Xincheng Hotel, and realizes the unity and consistency of the three index objectives. These three indexes can be used to evaluate before, during and after recombination. This method has the characteristics of controlling the direction and scope of reorganization, good maneuverability and practicability, and will be of high theoretical and practical value in guiding other business process reengineering of Xincheng Hotel in Inner Mongolia.
【学位授予单位】：内蒙古大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F253.2;F719
【参考文献】
相关期刊论文 前6条
1 王婷;赵津;;基于DEA/AHP混合模型的业务流程再造绩效评价研究[J];北京理工大学学报;2010年11期
2 姜文炳;约束条件的理论(TOC)简介——新的生产管理方法[J];工程建设与设计;1998年05期
3 陈翔,夏国平;应用群件辅助企业流程再造问题的探讨[J];工业工程;2002年01期
4 梅铁,张毅伟;我国企业开展流程再造应从工作研究开始[J];工业工程;2002年06期
5 贾国柱;王峰;;基于约束理论的生产系统再造方法[J];管理学报;2005年06期
6 赵宝;迈克尔·哈默与业务流程再造[J];企业管理;2003年12期
，本文编号：2214185
本文链接：https://www.wllwen.com/jingjilunwen/fwjj/2214185.html
