基于实证的IT外包服务风险因素识别与评估研究
发布时间：2018-10-09 08:57
【摘要】：随着计算机、互联网技术的飞速发展,以及社会分工的不断细化,信息技术外包(IT Outsourcing)服务已被越来越多的企业信息化建设或电子政务建设所认可并不断得以重视。管理学大师彼得·德鲁克就曾预言：“在企业活动中,那些仅仅支持企业后台活动,却不会为企业创造营业价值的工作,都可以采用外包的形式交由外部企业去做”。然而,相对于传统项目,IT项目自身显然要更复杂得多,这些都导致信息技术外包将而临更多多变的风险因素。因此,科学识别和评估IT外包风险无疑具有重要意义。 本文首先以承包企业提供IT外包服务为研究对象,综合文献研究,以现有IT外包理论为依据,按照IT外包活动过程中风险可能的来源(客户、交易过程、服务商)系统、全面地定义了承包IT服务的27个风险因素；其次,借助北京市哲学社会科学规划项目“北京地区IT服务外包产业升级路径研究”的支持,采用问卷调查方法对北京地区IT外包企业展开问卷调查,包括企业基本信息以及采用5分制打分方法,针对风险因素对IT外包服务的影响程度进行打分,使用SPSS软件统计问卷调查结果,并进行因子分析,得出七大类风险因子,以及用七个大类风险因子表示的整个IT外包项目风险值的线性表达式,从中可以看出每个大类风险因子对整个项目风险不同的影响程度；接着,对因子分析得出的大类风险因子,采用风险矩阵方法对IT服务外包风险进行评估。运用风险矩阵软件Risk Matrix客观计算得出的Borda值对风险因子的等级进行排序,得出各风险因子对IT外包服务影响等级。 通过实证方法相互印证,使IT外包服务风险因素及其影响关系体系更为清晰,增强了实证结果的信度。
[Abstract]:With the rapid development of computer and Internet technology, and the continuous refinement of social division of labor, information technology outsourcing (IT Outsourcing) service has been recognized by more and more enterprise information construction or e-government construction and has been paid more and more attention. Peter Drucker, the master of management, once predicted: "in the enterprise activities, those only supporting the backstage activities of enterprises, but not creating business value for enterprises, can use the form of outsourcing to external enterprises to do." However, IT projects themselves are obviously much more complex than traditional IT projects, all of which lead to more volatile risk factors for IT outsourcing. Therefore, scientific identification and evaluation of IT outsourcing risk is undoubtedly of great significance. First of all, this paper takes contracting enterprises to provide IT outsourcing services as the research object, synthesizes the literature research, based on the existing IT outsourcing theory, according to the possible sources of risk (customer, transaction process, service provider) system in the process of IT outsourcing activities. The 27 risk factors of contracting IT services are fully defined. Secondly, with the support of Beijing's philosophy and social science planning project "Beijing area IT Service Outsourcing Industry upgrade path Research", A questionnaire survey was conducted on the IT outsourcing enterprises in Beijing, including the basic information of the enterprises and the 5-point scoring method, and the impact of risk factors on the IT outsourcing service was evaluated. By using the SPSS software to analyze the results of questionnaire survey and factor analysis, seven kinds of risk factors are obtained, and the linear expression of the risk value of the whole IT outsourcing project expressed by the seven categories of risk factors is obtained. We can see that each kind of risk factors have different influence on the risk of the whole project. Then, the risk matrix method is used to evaluate the risk of IT service outsourcing. The risk matrix software Risk Matrix is used to calculate the Borda value objectively to rank the risk factor, and the influence level of each risk factor on IT outsourcing service is obtained. The empirical method verifies each other, which makes the risk factors of IT outsourcing service and its influence relation system more clear, and enhances the reliability of the empirical results.
【学位授予单位】：北京林业大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F224;F719;F426.672
[Abstract]:With the rapid development of computer and Internet technology, and the continuous refinement of social division of labor, information technology outsourcing (IT Outsourcing) service has been recognized by more and more enterprise information construction or e-government construction and has been paid more and more attention. Peter Drucker, the master of management, once predicted: "in the enterprise activities, those only supporting the backstage activities of enterprises, but not creating business value for enterprises, can use the form of outsourcing to external enterprises to do." However, IT projects themselves are obviously much more complex than traditional IT projects, all of which lead to more volatile risk factors for IT outsourcing. Therefore, scientific identification and evaluation of IT outsourcing risk is undoubtedly of great significance. First of all, this paper takes contracting enterprises to provide IT outsourcing services as the research object, synthesizes the literature research, based on the existing IT outsourcing theory, according to the possible sources of risk (customer, transaction process, service provider) system in the process of IT outsourcing activities. The 27 risk factors of contracting IT services are fully defined. Secondly, with the support of Beijing's philosophy and social science planning project "Beijing area IT Service Outsourcing Industry upgrade path Research", A questionnaire survey was conducted on the IT outsourcing enterprises in Beijing, including the basic information of the enterprises and the 5-point scoring method, and the impact of risk factors on the IT outsourcing service was evaluated. By using the SPSS software to analyze the results of questionnaire survey and factor analysis, seven kinds of risk factors are obtained, and the linear expression of the risk value of the whole IT outsourcing project expressed by the seven categories of risk factors is obtained. We can see that each kind of risk factors have different influence on the risk of the whole project. Then, the risk matrix method is used to evaluate the risk of IT service outsourcing. The risk matrix software Risk Matrix is used to calculate the Borda value objectively to rank the risk factor, and the influence level of each risk factor on IT outsourcing service is obtained. The empirical method verifies each other, which makes the risk factors of IT outsourcing service and its influence relation system more clear, and enhances the reliability of the empirical results.
【学位授予单位】：北京林业大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F224;F719;F426.672
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4 朱s，
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