湖南龙阳国际大酒店员工绩效考核改进研究
发布时间：2018-10-21 10:00
【摘要】：随着我国市场经济日益发展和市场机制的不断完善，企业竞争日趋激烈，而竞争的核心是人才的竞争，人力资源管理的地位日益突出。绩效管理是人力资源管理中的关键环节，员工在企业的经营中具有重要作用。如何建立科学、合理和有效的绩效考核体系，指导员工的工作行为，提高其积极性、主动性，实现企业目标，是企业一直探索的问题。 本文主要采用理论与实证研究相结合的方法，以龙阳国际酒店为研究对象，分析了酒店员工（包括普通员工和管理者）绩效考核管理现状、绩效考核方案改进设计、绩效考核方案的实施。首先运用规范的研究方法对国内外研究成果进行归纳，在论述平衡计分卡和目标管理等理论基础上提出本文的研究思路和研究框架。其次，对龙阳国际酒店发展和考核现状进行了仔细分析，指出存在问题，为下文解决方案的提出做好准备。再次，运用已有绩效考核方法，提出绩效考核方案改进的原则和量表设计、考核流程设计以及考核结果的运用。最后，，指出绩效考核改进方案实施的保障措施和支撑体系，并对绩效考核结果进行有效评价。 在总结现有考核体系的基础上，本文有针对性地对现有员工绩效考核体系进行调整，设计解决方案，建立了绩效流程管理体系、团队绩效考核体系等。通过该调整方案能够进一步调动员工工作积极性和创造性，提高员工工作热情和责任心，促进员工创造更大绩效。本文是是绩效管理理论及绩效考核在实践中的一次应用，旨在为湖南龙阳国际大酒店提供一点参考，希望能提升公司绩效考核的科学性与合理性，同时也希望能够对同行提供一定的借鉴意义。
[Abstract]:With the development of market economy and the perfection of market mechanism, the competition of enterprises is becoming more and more fierce, and the core of competition is the competition of talents, and the position of human resource management is becoming more and more prominent. Performance management is a key link in human resource management, and employees play an important role in the management of enterprises. How to establish a scientific, reasonable and effective performance appraisal system, guide the employee's work behavior, improve their enthusiasm, initiative and realize the enterprise's goal, is the question that the enterprise has been exploring all the time. This paper mainly adopts the method of combining theory and empirical research, taking Longyang International Hotel as the research object, analyzes the present situation of performance appraisal management of hotel staff (including ordinary employees and managers), and the improvement design of performance appraisal scheme. Implementation of performance appraisal program. Firstly, the research results at home and abroad are summarized by using normative research methods, and the research ideas and research framework of this paper are put forward on the basis of the theory of balanced scorecard and goal management. Secondly, the present situation of development and assessment of Longyang International Hotel is analyzed carefully, and the existing problems are pointed out in order to prepare for the following solutions. Thirdly, using the existing performance appraisal methods, this paper puts forward the principles of performance appraisal scheme improvement and the design of the scale, the evaluation process design and the application of the evaluation results. Finally, the paper points out the safeguard measures and supporting system of performance appraisal improvement scheme, and evaluates the result of performance appraisal effectively. On the basis of summarizing the existing appraisal system, this paper adjusts the existing employee performance appraisal system, designs the solution, establishes the performance process management system, the team performance appraisal system and so on. Through the adjustment scheme, we can further mobilize the enthusiasm and creativity of the staff, improve the enthusiasm and responsibility of the staff, and promote the staff to create greater performance. This paper is an application of performance management theory and performance appraisal in practice, in order to provide a little reference for Hunan Longyang International Hotel, hoping to improve the scientific and reasonable performance appraisal of the company. At the same time, I also hope to be able to provide some reference to peers.
【学位授予单位】：湖南大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F719;F272.92
本文编号：2284766
[Abstract]:With the development of market economy and the perfection of market mechanism, the competition of enterprises is becoming more and more fierce, and the core of competition is the competition of talents, and the position of human resource management is becoming more and more prominent. Performance management is a key link in human resource management, and employees play an important role in the management of enterprises. How to establish a scientific, reasonable and effective performance appraisal system, guide the employee's work behavior, improve their enthusiasm, initiative and realize the enterprise's goal, is the question that the enterprise has been exploring all the time. This paper mainly adopts the method of combining theory and empirical research, taking Longyang International Hotel as the research object, analyzes the present situation of performance appraisal management of hotel staff (including ordinary employees and managers), and the improvement design of performance appraisal scheme. Implementation of performance appraisal program. Firstly, the research results at home and abroad are summarized by using normative research methods, and the research ideas and research framework of this paper are put forward on the basis of the theory of balanced scorecard and goal management. Secondly, the present situation of development and assessment of Longyang International Hotel is analyzed carefully, and the existing problems are pointed out in order to prepare for the following solutions. Thirdly, using the existing performance appraisal methods, this paper puts forward the principles of performance appraisal scheme improvement and the design of the scale, the evaluation process design and the application of the evaluation results. Finally, the paper points out the safeguard measures and supporting system of performance appraisal improvement scheme, and evaluates the result of performance appraisal effectively. On the basis of summarizing the existing appraisal system, this paper adjusts the existing employee performance appraisal system, designs the solution, establishes the performance process management system, the team performance appraisal system and so on. Through the adjustment scheme, we can further mobilize the enthusiasm and creativity of the staff, improve the enthusiasm and responsibility of the staff, and promote the staff to create greater performance. This paper is an application of performance management theory and performance appraisal in practice, in order to provide a little reference for Hunan Longyang International Hotel, hoping to improve the scientific and reasonable performance appraisal of the company. At the same time, I also hope to be able to provide some reference to peers.
【学位授予单位】：湖南大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F719;F272.92
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