华湘饭店人力资源规划研究

发布时间：2018-11-25 12:57

【摘要】：随着饭店业的迅速发展,饭店要想在激烈的竞争中获得一席之地,就必须提升内部管理,提高竞争能力,而人力资源规划对于促进饭店战略实现,规范内部管理,促进饭店发展有着重要的作用。因而本研究对华湘饭店进行了战略性的人力资源规划研究,内容主要为六个方面：人力资源需求总量、内部人力供给预测、战略人才需求预测、战略人才供给预测、战略人才质量与结构配置、人力资源规划战略的实施保障。首先通过进行访谈和调研,了解了其人力资源管理现状,并结合饭店未来五年的发展战略,对华湘饭店人力资源进行了SWOT分析,并制定了未来五年的人力资源规划战略。接下来,对华湘饭店整体人员、部门人员和管理人员、技术人员、销售人员的职位结构、年龄结构和学历结构进行了分析,并探讨了为了促进饭店发展战略目前人员结构存在的问题,并运用灰色神经网络模型和马尔可夫模型对华湘饭店五年后的人力资源需求和供给情况进行了预测分析,结论如下：预计到2015年,(1)总量上,人员总计需求764人,供给368人,供小于需；(2)部门上,董事会成员供需平衡,财务部供给大于需求,其余部门人员供给小于需求；(3)管理人员上,高层管理者供需平衡；中层管理人员供大于需；基层管理人员供小于需；(4)设计人员上,设计技术员、工程技术员和一线服务技术员均供小于需；(5)销售人员上,销售经理供需平衡,销售副经理、国内业务员和国外业务员供小于需。基于以上预测结论,再结合华湘饭店人力资源规划战略和人力资源管理中的问题,笔者从部门人员和战略人才的数量、质量、结构和配置上作出了未来五年方向性的人力资源规划,并提出了五个人力资源规划有效执行的保障措施：组织自上而下的认可、完善的组织机构、完善的人力资源管理体系、完善的人力资源管理信息制度和动态的评估机制。文章的最后,指出了本研究的创新点、局限及对未来进一步的研究方向。
[Abstract]:With the rapid development of the hotel industry, if the hotel wants to gain a place in the fierce competition, it must enhance the internal management and enhance the competitive ability, and the human resource planning can promote the realization of the hotel strategy and standardize the internal management. The promotion of hotel development plays an important role. Therefore, this research has carried on the strategic human resources planning research to the Huaxiang Hotel, mainly includes six aspects: the human resource demand total quantity, the internal manpower supply forecast, the strategic talented person demand forecast, the strategic talented person supply forecast, Strategic talent quality and structural allocation, human resources planning strategy implementation guarantee. First of all, through interviews and research, we understand the current situation of human resource management, and combine the development strategy of the hotel in the next five years, carry on the SWOT analysis to the human resources of Huaxiang Hotel, and formulate the human resource planning strategy for the next five years. Next, it analyzes the position structure, age structure and educational background structure of the overall personnel, department personnel and management personnel, technical staff, and sales personnel of the Huaxiang Hotel. In order to promote the hotel development strategy, this paper discusses the problems existing in the current personnel structure, and uses the grey neural network model and the Markov model to forecast and analyze the human resource demand and supply of Huaxiang Hotel after five years. The conclusions are as follows: (1) the total personnel demand is 764, and the supply is 368, which is less than the demand by 2015; (2) in departments, the supply and demand of board members is balanced, the supply of finance department is greater than the demand, the supply of personnel in other departments is smaller than the demand; (3) in the management, the balance of supply and demand of senior managers, the supply of middle managers is greater than the demand; (4) Design technicians, engineering technicians and front-line service technicians are provided for less than needs; (5) in sales personnel, the balance between supply and demand of sales manager, assistant manager of sales, domestic salesman and foreign salesman are less than need. Based on the above prediction conclusion, combined with the problems in the human resource planning strategy and human resource management of Huaxiang Hotel, the author analyzes the quantity and quality of the department personnel and strategic talents. The structure and configuration of human resources planning for the next five years, and put forward five effective implementation of human resources planning safeguards: organization from top to bottom recognition, perfect organization, perfect human resources management system, Perfect human resource management information system and dynamic evaluation mechanism. Finally, the paper points out the innovation, limitation and future research direction.
【学位授予单位】：湖南师范大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F719;F272.92

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