湖南省高星级酒店员工工作价值观、组织承诺与组织公民行为的关系研究
发布时间：2018-12-19 20:44
【摘要】：随着酒店服务行业竞争越来越激烈,员工的组织公民行为越来越受到酒店管理者的重视,因为只有切实激发员工的组织公民行为,才能始终保持酒店优秀的人力资源,从根本上提高员工的工作效率,提升整体服务质量及竞争力。 根据文献分析和专家意见,本研究对《工作价值观》、《组织承诺》、《组织公民行为》量表进行初测,采用项目分析、探索性因素分析等进行修订,形成正式施测问卷。在正式测量后,通过验证性因素分析对各问卷结构进行验证,结果各问卷结构与数据拟合良好。 本研究依次对正式施测搜集到的数据进行研究分析。主要包括： (1)利用t检验与方差分析,研究各研究变量在人口统计学变量上的差异性； (2)高星级酒店员工工作价值观、组织承诺、组织公民行为整体及各维度之间的相关性检验； (3)变量之间的回归效应检验。 通过上述分析,主要得到如下结果： (1)在人口统计学变量上,部分维度得分存在显著差异,如职位的高低对组织承诺有显著性差异,而对工作价值观及组织公民行为没有,且职位越高,工作价值观和组织承诺越高,组织公民行为更易发生。 (2)高星级酒店员工工作价值观、组织承诺、组织公民行为整体及各维度之间存在比较显著的相关性。如高星级酒店员工工作价值观与组织承诺在整体上呈显著性相关 (3)集体观念、个人因素和工作行为评价能预测高星级酒店员工组织承诺。 (4)集体观念、个人因素和工作行为评价能预测高星级酒店员工组织公民行为。 (5)价值承诺和努力承诺能预测高星级酒店员工组织公民行为。结论：高星级酒店员工比中小餐饮企业的员工更易发生组织公民行为。高星级酒店员工的工作价值观、组织承诺都能预测他们的组织公民行为。
[Abstract]:With the increasingly fierce competition in the hotel service industry, the organizational citizenship behavior of the staff is paid more and more attention by the hotel managers, because only by effectively stimulating the organizational citizenship behavior of the staff, can we always maintain the excellent human resources of the hotel. Fundamentally improve the efficiency of the staff, improve the overall quality of service and competitiveness. According to the literature analysis and expert opinion, the scale of "work values", "organizational commitment" and "organizational Citizenship behavior" were first measured and revised by item analysis and exploratory factor analysis to form a formal questionnaire. After formal measurement, the structure of each questionnaire was verified by confirmatory factor analysis, and the results showed that the structure of the questionnaire fitted well with the data. This research carries on the research analysis to the official test collection data in turn. The main contents are as follows: (1) using t-test and ANOVA to study the differences in demographic variables; (2) the work values, organizational commitment, organizational citizenship behavior and the correlation between the dimensions of high star hotel staff; (3) the regression effect test among variables. Through the above analysis, the following results are obtained: (1) in demographic variables, there are significant differences in the scores of some dimensions, such as the level of position has significant difference in organizational commitment; The higher the position, the higher the work value and organizational commitment. (2) there are significant correlations among work values, organizational commitment, organizational citizenship behavior and its dimensions. For example, the work values of high-star hotel staff are significantly related to their organizational commitment (3) collective concept, individual factors and work behavior evaluation can predict the organizational commitment of high-star hotel staff. (4) the evaluation of collective concept, individual factors and work behavior can predict the organizational citizenship behavior of high star hotel staff. (5) value commitment and effort commitment can predict organizational citizenship behavior of high star hotel staff. Conclusion: high-star hotel employees are more likely to develop organizational citizenship behavior than those in small and medium-sized catering enterprises. High-star hotel staff's work values and organizational commitment can predict their organizational citizenship behavior.
【学位授予单位】：湖南师范大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F719;F224
本文编号：2387426
[Abstract]:With the increasingly fierce competition in the hotel service industry, the organizational citizenship behavior of the staff is paid more and more attention by the hotel managers, because only by effectively stimulating the organizational citizenship behavior of the staff, can we always maintain the excellent human resources of the hotel. Fundamentally improve the efficiency of the staff, improve the overall quality of service and competitiveness. According to the literature analysis and expert opinion, the scale of "work values", "organizational commitment" and "organizational Citizenship behavior" were first measured and revised by item analysis and exploratory factor analysis to form a formal questionnaire. After formal measurement, the structure of each questionnaire was verified by confirmatory factor analysis, and the results showed that the structure of the questionnaire fitted well with the data. This research carries on the research analysis to the official test collection data in turn. The main contents are as follows: (1) using t-test and ANOVA to study the differences in demographic variables; (2) the work values, organizational commitment, organizational citizenship behavior and the correlation between the dimensions of high star hotel staff; (3) the regression effect test among variables. Through the above analysis, the following results are obtained: (1) in demographic variables, there are significant differences in the scores of some dimensions, such as the level of position has significant difference in organizational commitment; The higher the position, the higher the work value and organizational commitment. (2) there are significant correlations among work values, organizational commitment, organizational citizenship behavior and its dimensions. For example, the work values of high-star hotel staff are significantly related to their organizational commitment (3) collective concept, individual factors and work behavior evaluation can predict the organizational commitment of high-star hotel staff. (4) the evaluation of collective concept, individual factors and work behavior can predict the organizational citizenship behavior of high star hotel staff. (5) value commitment and effort commitment can predict organizational citizenship behavior of high star hotel staff. Conclusion: high-star hotel employees are more likely to develop organizational citizenship behavior than those in small and medium-sized catering enterprises. High-star hotel staff's work values and organizational commitment can predict their organizational citizenship behavior.
【学位授予单位】：湖南师范大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F719;F224
【引证文献】
相关博士学位论文 前1条
1 郭晓薇;企业员工组织公民行为影响因素的研究[D];华东师范大学;2004年
，本文编号：2387426
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