XB宾馆员工激励机制构建研究

发布时间：2019-01-05 03:15

【摘要】：宾馆的竞争突出地表现为人才的竞争,宾馆要在竞争中立于不败之地,应加强对宾馆人才的管理。人力资源是宾馆的第一资源,绩效管理是人力资源开发与管理的核心,而激励机制则可以使绩效管理达到最高效率。激励机制的引进大大拓宽了管理者的视野,提高员工的工作热情,使绩效管理的作用得以体现。一个宾馆的激励机制是否及时有效,制约着宾馆的人力资源管理,决定了是否可以实现宾馆稳定发展和员工自我实现价值的双赢局面,激励机制正日益成为宾馆管理的中心。近年来,宾馆作为服务业的支柱产业得到了快速健康的发展,但同时也面临日益激烈甚至残酷的竞争。作为以提供服务为主的劳动密集型宾馆,除了硬件设施的建设外,宾馆竞争最重要的就是高质量的服务,而为客户提供服务的直接参与者就是员工。因此,对于依赖基层员工提供优质服务而在竞争中取胜的宾馆服务业而言,绩效管理更是有着非同一般的意义。但由于在对员工激励机制中存在着各种问题,大大地减弱了激励机制工作应起的作用。笔者曾就激励机制问题在XB宾馆中进行过调查,通过调查发现XB宾馆在激励机制过程中存在着激励机制考核方式单一、激励机制目的不明确、激励机制指标不合理、激励机制结果缺乏反馈等问题,这些问题导致XB宾馆的激励机制主观随意性大、流于形式、直接影响了员工工作积极性的发挥,也影响了组织战略目标的顺利实现。因此,如何科学地评价和管理员工绩效,激励员工,最终实现战略目标,在激烈竞争中取胜,就成为了XB宾馆当前有待于解决的问题。笔者希望在文献阅读的基础上,通过对XB宾馆现有员工绩效评系统的调查和分析,运用科学的方法,优化设计出一套符合XB宾馆发展的激励机制指标体系。
[Abstract]:The competition of hotel is the competition of talents. If the hotel wants to be invincible in the competition, it should strengthen the management of hotel talent. Human resource is the first resource of hotel, performance management is the core of human resource development and management, and incentive mechanism can make performance management achieve the highest efficiency. The introduction of incentive mechanism greatly broadens the manager's vision, enhances the staff's work enthusiasm, and makes the function of performance management manifest. Whether the incentive mechanism of a hotel is timely and effective restricts the human resource management of the hotel and determines whether the stable development of the hotel and the win-win situation of the self-realization value of the staff can be realized. The incentive mechanism is becoming the center of the hotel management day by day. In recent years, hotels, as the pillar industry of service industry, have been developed rapidly and healthily, but they also face increasingly fierce and even cruel competition. As a labor-intensive hotel which mainly provides service, besides the construction of hardware facilities, the most important competition of hotel is the high-quality service, and the direct participant in providing service to the customer is the employee. Therefore, for the hotel service industry, which relies on grass-roots employees to provide quality service and win in the competition, performance management is of special significance. However, due to the existence of various problems in the incentive mechanism of employees, it greatly weakens the role that should be played by the work of the incentive mechanism. The author has carried on the investigation on the question of the incentive mechanism in the XB hotel. Through the investigation, it is found that there is a single way of examination of the incentive mechanism in the process of the incentive mechanism in the XB hotel, the purpose of the incentive mechanism is not clear, and the index of the incentive mechanism is unreasonable. The lack of feedback on the results of the incentive mechanism leads to the large subjective randomness and formality of the incentive mechanism of the XB hotel, which directly affects the exertion of the staff's enthusiasm for work and the smooth realization of the strategic goal of the organization. Therefore, how to scientifically evaluate and manage staff performance, motivate employees, finally achieve strategic goals, win in the fierce competition, has become the current XB hotel to solve the problem. The author hopes that on the basis of reading the literature, through the investigation and analysis of the existing employee performance evaluation system of XB Hotel, and using scientific methods, the author optimizes and designs a set of incentive mechanism index system in line with the development of XB Hotel.
【学位授予单位】：兰州大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F719

【参考文献】