服务外包企业的网络能力对创新绩效影响研究

发布时间：2019-03-31 09:00

【摘要】：随着国际产业转移和产业结构调整的进行，服务外包产业成为国民经济发展新的经济增长点。我国具备发展服务外包产业的竞争优势，，国内很多城市都在将服务外包作为支柱产业来发展，由此产生了一大批从事服务外包业务的企业，并且已形成多个服务外包产业集群。然而，虽然我国服务外包产业发展迅速，但是从企业层面来看，由于企业缺少具有自主知识产权的核心产品和技术，导致竞争力不强，难以在国际竞争中形成独特的竞争优势。在这样的背景下，集群创新网络为集群内企业间有效的合作交往、实现网络式创新提供了良好的创新环境。因此，对于实践者来说，在复杂的网络环境下，企业需要培育一种能够适应复杂网络环境、有助于其网络化发展的能力，即网络能力。论文在分析我国服务外包产业与企业发展现状的基础上，从战略、网络、关系三个层次总结出我国服务外包企业的现阶段特征：一、服务外包企业具有明显的创新导向；二、服务外包企业的具有丰富的客户网络，即客户来自不同的领域、地域，并且具有不同的技术偏好等；三、服务外包企业合作双方关系密切。并借鉴国内外对于企业网络能力的研究结论，将服务外包企业的网络能力划分为以下三个维度：网络愿景能力、网络构建能力以及网络关系管理能力。基于上述分析，进而对服务外包企业的网络能力与创新绩效的关系进行理论研究，并通过建立多主体模型来进行模拟仿真的方法，分别研究服务外包企业的网络能力所包含的三个维度对创新绩效的影响。论文得出以下结论：一、服务外包企业网络能力是一个多维概念，包含网络愿景能力、网络构建能力、网络关系管理能力三个维度；二、服务外包企业的网络愿景能力通过识别集群创新网络中所蕴含的机会，确定服务外包企业的创新导向，从而在战略层面上制定创新策略、策划创新活动，对企业创新绩效有正向影响；三、一方面，服务外包企业的网络构建能力能够帮助企业构建合作伙伴丰富的外部创新网络，为企业获取多方面、多层次的创新资源提供媒介，促进内部创新，提高企业创新绩效；但是由于现阶段我国服务外包企业能力与资质不足，网络构建能力的培育需要较长时间，因此企业网络构建能力的积极影响有一定的滞后性。现阶段我国服务外包企业的网络构建能力对创新绩效的影响并不明显；四、服务外包企业的网络关系管理能力通过与合作方的关系交流、优化、协调，加强服务外包企业与合作伙伴之间的合作信任以及资源共享程度，最大化从合作者处能够获取的创新技术、信息等，有效提高企业创新绩效。
[Abstract]:With the international industrial transfer and industrial structure adjustment, service outsourcing industry has become a new economic growth point in the development of national economy. Our country has the competitive advantage of developing the service outsourcing industry, many domestic cities are taking the service outsourcing as the pillar industry to develop, resulting in a large number of enterprises engaged in the service outsourcing business, and has formed a number of service outsourcing industrial clusters. However, although the service outsourcing industry in China has developed rapidly, from the perspective of enterprises, due to the lack of core products and technologies with independent intellectual property rights, the enterprises have not strong competitiveness, and it is difficult to form a unique competitive advantage in the international competition. Under this background, cluster innovation network provides a good innovation environment for enterprises in cluster to cooperate and communicate effectively and to realize network innovation. Therefore, for practitioners, in the complex network environment, enterprises need to cultivate a kind of ability that can adapt to the complex network environment, which is helpful to the development of the network, that is, the network capability. On the basis of analyzing the present situation of service outsourcing industry and enterprise development in China, this paper summarizes the current characteristics of service outsourcing enterprises in China from three levels of strategy, network and relationship: first, service outsourcing enterprises have obvious innovation orientation; Second, the service outsourcing enterprise has a rich customer network, that is, customers come from different fields, regions, and have different technological preferences; third, service outsourcing enterprises have a close relationship between the two sides. The network capability of service outsourcing enterprises is divided into the following three dimensions: network vision ability, network construction ability and network relationship management ability. Based on the above analysis, the relationship between network capability and innovation performance of service outsourcing enterprises is studied theoretically, and a multi-agent model is established to simulate and simulate. The effects of the three dimensions of service outsourcing firms' network capability on innovation performance are studied respectively. The paper draws the following conclusions: first, the service outsourcing enterprise network capability is a multi-dimensional concept, including the network vision ability, the network construction ability, the network relationship management ability three dimensions; Second, the network vision ability of service outsourcing enterprises determines the innovation orientation of service outsourcing enterprises by identifying the opportunities contained in the cluster innovation network, so as to formulate innovation strategies and plan innovation activities at the strategic level. It has a positive influence on the innovation performance of enterprises; Third, on the one hand, the network building capacity of service outsourcing enterprises can help enterprises to build a rich external innovation network of partners, provide a medium for enterprises to obtain multi-faceted and multi-level innovation resources, and promote internal innovation. Improve enterprise innovation performance; However, due to the lack of ability and qualification of service outsourcing enterprises in China at present, the cultivation of network construction ability needs a long time, so the positive influence of network construction ability of enterprises has a certain degree of lag. At present, the influence of network construction ability of service outsourcing enterprises on innovation performance is not obvious. Fourth, the network relationship management capability of service outsourcing enterprises can enhance the cooperation trust and resource sharing degree between service outsourcing enterprises and partners by communicating with partners, optimizing, coordinating and strengthening the cooperation and trust between service outsourcing enterprises and partners. Maximize innovation technology, information, etc., which can be obtained from partners, effectively improve enterprise innovation performance.
【学位授予单位】：南京航空航天大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F273.1;F719

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