YZ酒店基层员工培训工作研究

发布时间：2019-07-01 20:40

【摘要】：随着酒店行业发展的日趋成熟、硬件标配水平的日趋接近，员工的服务与素质等软件成为酒店间竞争的重要因素。酒店行业特别是经济型酒店普遍面临基层员工整体素质偏低、人员流动性大等问题，因此如何对基层员工进行行之有效的培训成为酒店行业面临的共同难题，本文以YZ酒店建立科学、实用的基层员工培训方案为研究内容，以需求层次理论、学习型组织理论以及培训效果评估四层次理论为指导，采用了案例研究法、理论研究法、文献研究法、问卷调查法等研究方法。本文首先介绍了YZ酒店及基层员工概况，查找基层员工培训存在的主要问题并进行原因分析，然后，在此基础上提出了解决对策与YZ酒店基层员工培训的优化方案设计，由新入职员工与在职员工培训两个部分组成，最后，从酒店整体系统性角度，提出各种培训方案实施保障措施的建立。本文认为，酒店业属于人员密集型行业，应重视人力资源的管理，应树立以人为本的管理理念。建立科学系统性的培训体系，能保障培训工作可持续性健康发展，能使培训成果做到最大程度的有效转化。通过对YZ酒店基层员工培训工作的研究，，在一定程度上有利于改进、完善和提升YZ基层员工的培训工作，有助于提升酒店的服务质量，增强酒店的核心竞争力，同时，还可以挖掘基层员工的潜在能力，提高工作效率，提升员工自身的价值，促进员工的全面发展。另外，本文提出的培训方案及保障措施，对酒店行业的培训工作也具有借鉴意义。
[Abstract]:With the development of hotel industry and the level of hardware standard, the service and quality of employees have become an important factor in the competition between hotels. The hotel industry, especially the economical hotel, is generally faced with the problems of low overall quality of grass-roots employees and large mobility of personnel, so how to train grass-roots employees effectively has become a common problem faced by the hotel industry. This paper takes the establishment of scientific and practical grass-roots staff training program as the research content of YZ hotel, guided by the theory of demand level, the theory of learning organization and the four-level theory of training effect evaluation. The case study method, the theory research method, the literature research method, the questionnaire survey method and so on are used. This paper first introduces the general situation of YZ hotel and grass-roots staff, finds out the main problems existing in grass-roots staff training and analyzes the reasons, and then puts forward the countermeasures and the optimization scheme design of YZ hotel grass-roots staff training, which is composed of two parts: new employees and on-the-job staff training. Finally, from the overall systematic point of view of the hotel, this paper puts forward the establishment of various training programs to implement safeguard measures. This paper holds that the hotel industry is a personnel-intensive industry, which should attach importance to the management of human resources and establish a people-oriented management concept. The establishment of a scientific and systematic training system can ensure the sustainable and healthy development of training work and make the training results achieve maximum and effective transformation. Through the research on the training work of YZ hotel grass-roots staff, to a certain extent, it is beneficial to improve, perfect and enhance the training work of YZ grass-roots staff, help to improve the service quality of the hotel, enhance the core competitiveness of the hotel, at the same time, it can also excavate the potential ability of the grass-roots staff, improve the work efficiency, enhance the value of the staff themselves, and promote the all-round development of the staff. In addition, the training program and safeguard measures put forward in this paper also have reference significance for the training work of hotel industry.
【学位授予单位】：河北工业大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F719

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