牙买加业务流程外包行业发展概况及其对就业的影响

发布时间：2021-08-27 19:29

　　牙买加成功吸引了一些业务流程外包的顶级第三方提供商。尽管该国的行业发展迅速,但与一些地区竞争对手相比,它仍处于发展的早期阶段。哥斯达黎加在全球价值链（GVC）上的排名尤其高于牙买加,这是因为哥斯达黎加通过提供信息技术外包服务而参与了“更高附加值的服务”,并且在整个本文中都可以与牙买加进行比较。与哥斯达黎加相反,牙买加在技术教育方面苦苦挣扎,因此,牙买加只能提供所谓的低端业务流程外包服务。本报告旨在通过观察牙买加在BPO行业中地位低下对就业的影响,并收集解决方案以改善其在全球价值链中的地位,从而确定牙买加目前在离岸服务行业的表现。本文首先提供离岸服务全球价值链的概述,以提供对行业范围和结构的清晰理解。然后,它分析了牙买加境内的国内产业及其对就业的影响,同时对产业的优缺点负责。然后,本文将提出针对短期,中期和长期项目的解决方案,以改善该国在全球价值链中的地位,从而对就业数据,标准和薪资产生连锁反应。 

【文章来源】：江西财经大学江西省

【文章页数】：62 页

【学位级别】：硕士

【文章目录】：
ACKNOWLEDGMENTS
ABSTRACT
摘要
LIST OF ABBREVIATIONS
1 INTRODUCTION
    1.1 Statement of the Problem
    1.2 Objective of the Study
    1.3 Significance of the Study
    1.4 Limitations of the Study
2 GLOBAL VALUE CHAIN
    2.1 Offshore Services Framework
    2.2 Human Capital Development in the Offshore Services Value Chain
    2.3 Impact of BPO Industry on Employment
3 LITERATURE REVIEW
4 EVOLUTION OF OFFSHORE SERVICES IN JAMAICA
    4.1 First Stage:1995-2011
    4.2 Second Stage:2012-2016
    4.3 Governance and Industry Organization
    4.4 Human Capital
    4.5 Advantages and Constraints
        4.5.1 Advantages
        4.5.2 Challenges
5 COSTA RICA OFFSHORE SERVICES
    5.1 Costa Rica’s Development
    5.2 Policies and Programs
    5.3 Lessons Jamaica Can Learn from Costa Rica
6 EMPIRICAL STUDY
    6.1 BPO Impact on Employment
        6.1.1 Research Methodology
        6.1.2 Survey Format
        6.1.3 Survey Participants
        6.1.4 Survey Distribution
        6.1.5 Variables
        6.1.6 Survey Collection and Analysis
    6.2 Survey Results
7 RECOMMENDED UPGRADING TRAJECTORIES FOR JAMAICA
    7.1 Short-Term:Process Upgrading to Improve the Productivity of the Labor Force and Support the Expansion of the Low-End BPO Industry
    7.2 Short-To-Medium Term:Product Upgrading Within The BPO Segment
    7.3 Long-Term:Functional Upgrading to Move into The KPO Segment—Legal Process Outsourcing
CONCLUSION
APPENDIX
REFERENCES



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