凯利核电技术服务人员胜任素质模型研究

发布时间：2018-01-12 20:29

本文关键词：凯利核电技术服务人员胜任素质模型研究　出处：《南华大学》2014年硕士论文　论文类型：学位论文

【摘要】：在竞争日趋激烈的经济时代,企业实现持续竞争领先地位的根本方法在于完善和延伸企业的系统能力,培育自身的核心竞争力。而核心竞争力来自持续获得与培育人力资源中的核心专长与技能,通过这种稀缺的、难以复制的竞争优势为客户创造价值的同时实现自身发展。对于核电企业,拥有专业技术和核心专长的技术服务人员,尤其是组织管理和维持的对象。然而,脱离岗位胜任力素质标准的招聘、选拔、培训与开发、绩效管理、薪酬管理等人力资源管理活动,通常无法顺利实现预先的管理目标。在此背景下,本文应用胜任力模型的理论知识,以凯利公司为研究主体,探讨技术服务人员的胜任力素质模型。凯利公司是一家以核电技术服务业、工业配套地产开发经营和企业管理服务、贸易为主营业务的知识密集型企业。公司在技术服务人员管理方面存在诸多问题,由此,本文在文献回顾的基础上,分析了公司在技术服务人员管理方面的问题,综合运用行为事件访谈法和问卷调查法,构建了切合公司实际的技术服务人员胜任力素质模型。本研究旨在促进凯利公司人力资源管理的科学化,也为相关企业提供借鉴和参考。本文共分为六个部分。第一部分介绍了研究背景和相关信息。第二部分回顾了胜任力、胜任力模型及其构建方法的研究文献。第三部分分析了凯利公司技术服务人员管理现状。第四部分构建了技术服务人员胜任力素质模型。第五部分介绍了该模型在公司内部的人力资源管理实践中的应用。第六部分总结全文,并指出了研究的局限性。
[Abstract]:In the era of increasingly competitive economy, the fundamental method for enterprises to achieve the leading position of sustainable competition lies in perfecting and extending the system capability of enterprises. Cultivate their own core competitiveness. And core competence comes from the continuous acquisition and cultivation of human resources in the core expertise and skills, through this scarce. Difficult to replicate the competitive advantage for customers to create value and achieve their own development. For nuclear power enterprises, with professional technology and core expertise of technical services, especially organizational management and maintenance of the object. Human resource management activities, such as recruitment, selection, training and development, performance management, compensation management and so on, which deviate from the post competency standards, are usually unable to achieve the prior management objectives successfully. Based on the theoretical knowledge of competency model and taking Kelly Company as the research subject, this paper discusses the competency quality model of technical service personnel. Kelly Company is a nuclear power technical service industry. Industrial matching real estate development and management services, trade as the main business of knowledge-intensive enterprises. The company in the management of technical services staff there are many problems, therefore, this paper on the basis of literature review. This paper analyzes the problems in the management of technical service personnel in the company, and synthetically applies the behavioral event interview method and the questionnaire method. This research aims to promote the scientific management of Kelly's human resources. This paper is divided into six parts. The first part introduces the research background and related information. The second part reviews competency. The third part analyzes the current situation of Kelly's technical service personnel management. Part 4th constructs the competency model of technical service personnel. Part 5th introduces the model. Application in the practice of human resource management in the company. 6th part summarizes the full text. The limitations of the research are pointed out.
【学位授予单位】：南华大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92;F426.23;F426.61

【相似文献】