R公司质量管理体系的优化

发布时间：2018-01-17 17:31

本文关键词：R公司质量管理体系的优化　出处：《天津大学》2014年硕士论文　论文类型：学位论文

【摘要】：质量问题始终是企业的重要问题,质量管理更是公司管理的重中之重。全球质量管理标准化的发展,更是为企业业务、国际贸易带来诸多便利。但是,国际标准体系繁多,各个行业有各个行业的特色,比如汽车行业就采用了更适合自身状况的TS16949质量管理体系。应用质量管理体系不是一味地照搬质量管理体系,如何引用各种质量管理体系的优点,基于企业自身特色和顾客要求融合并优化一套适合企业自身状况的质量管理体系,是许多企业面临的共同问题和挑战。首先,本文介绍了质量管理体系概念、ISO9000质量管理标准发展历程、以及ISO9000质量管理体系应用问题,介绍了其他国际质量管理体系状况。接着,结合R公司的实际状况和顾客的要求对R公司质量管理体系进行分析、诊断,找出R公司质量管理体系存在的三个问题:文件控制问题;产品良率低,工序控制无法满足顾客要求;批量问题多、质量问题重复发生。通过对这三个问题的深入研究分析,运用统计方法GRR、SPC及PDCA理论提出了一系列的优化措施:建立有效的文件控制系统;基于统计方法进行工序控制;建立定期工序审核机制。并予以实施验证,采用实证分析的方法,通过相关数据验证了优化方案的有效性。本文通过以上工作,达到了优化和改进R公司质量管理体系、满足顾客要求、提升工序质量、产品质量的目的。同时期望通过对R公司质量管理体系的研究和结构性优化,能够对与R公司类似的企业的质量管理体系建设和优化带来一定的借鉴意义。
[Abstract]:Quality problem has always been an important issue in enterprises, quality management is the top priority of corporate management. The development of global quality management standardization, but also bring a lot of convenience for business and international trade. The international standard system is various, each profession has each profession characteristic. For example, the automobile industry has adopted the TS16949 quality management system which is more suitable for its own situation. The application of the quality management system does not blindly copy the quality management system, how to quote the advantages of various quality management systems. It is a common problem and challenge for many enterprises to integrate and optimize a set of quality management system based on their own characteristics and customer requirements. Firstly, this paper introduces the concept of quality management system. The development course of ISO9000 quality management standard and the application of ISO9000 quality management system are introduced, and the status of other international quality management systems is introduced. Combined with the actual situation of R company and customer requirements, the quality management system of R company is analyzed, diagnosed, and three problems of R company quality management system are found out: document control problem; Low product yield, process control can not meet customer requirements; There are many batch problems and repeated quality problems. Through the in-depth study and analysis of these three problems, the statistical method GRR is used. SPC and PDCA theory put forward a series of optimization measures: to establish an effective file control system; Process control based on statistical method; Establish periodic process audit mechanism, and implement verification, using the method of empirical analysis, through the relevant data to verify the effectiveness of the optimization scheme. To optimize and improve R company quality management system, to meet customer requirements, improve process quality, product quality. At the same time, through the R company quality management system research and structural optimization. It can be used for reference to the construction and optimization of quality management system of R company.
【学位授予单位】：天津大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F273.2;F416.61

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