基于质量管理体系和ERP的Z公司业务流程优化研究
发布时间：2018-11-15 20:11
【摘要】：当今的我国无疑是一个制造大国,但并非制造强国,主要是因为我国制造业管理水平和效率都十分低下,要想在全球化竞争中立于不败之地我们就不得不提高我们的运营效率,而提高运营效率最好的方法就是优化流程。本文是以成都某上市公司旗下一家项目型制造子公司为背景,针对目前流程混乱、运营和管理效率低下致使生产进度缓慢、交货不准时影响项目安装进度、项目竣工等问题,运用流程诊断方法对现有流程进行了诊断。利用建立系统性质量管理体系和企业资源计划(ERP, Enterprise Resource Planning)软件推进两者与流程优化集成的方法对z公司进行流程改进,以提高运营和管理效率,最终达到更好的配合项目安装进度使客户更满意的目的。本文在介绍流程优化相关理论和诊断方法的基础上,利用相关理论和诊断方法对z公司现有的流程进行了诊断。同时根据迈克尔·波特的价值链理论,对Z公司基本活动和核心业务流程进行了分析,确定项目运营是z公司价值创造过程也是z公司的主要业务流程,而生产管理流程又是项目运营中信息流转和成本控制的重要子流程。因此对z公司进行流程优化本文主要对项目运营流程和生产管理流程进行了优化。经过分析,z公司项目运营中最主要的问题是现有的各种管理制度和流程文件不能完全涵盖和规范整个项目运营过程,某些过程存在不完全受控和空白的情况,因此采用了建立系统化质量管理体系的方法对业务流程固化和规范化。而生产管理子流程现主要存在的问题是信息化程度低、手工表格和单据传递慢且容易失真,同时公司信息化情况是2011年U9系统上线,销售、生产等模块一直未使用,U9系统仅仅成为仓库和财务出入账的工具,完全没发挥出其作用,因此生产管理流程优化采用了ERP推进(MRP模块启用)的方法对生产管理流程进行了优化。优化方案确定后,实施过程一定会遇到各种问题和阻力,甚至可能出现直接导致优化方案失败的风险。本文最后对优化方案实施可能存在的问题进行了预判,如人为因素、方案执行规范性、信息不畅和培训不到等问题。针对可能存在的问题,文章最后提出了方案实施的保障措施,人力投入、监督与奖惩、培训、PDC循环改进和广泛搜集意见等方法来保障优化方案的实施。
[Abstract]:Today, China is undoubtedly a manufacturing power, but not a manufacturing power, mainly because the management level and efficiency of our manufacturing industry are very low. If we want to be invincible in the global competition, we have to improve our operational efficiency. The best way to improve operational efficiency is to optimize the process. This paper is based on a project-based manufacturing subsidiary of a listed company in Chengdu. Aiming at the problems of chaotic process, low efficiency of operation and management, slow production progress, untimely delivery of goods affecting the project installation progress and project completion, etc. The process diagnosis method is used to diagnose the existing process. Using the method of establishing systematic quality management system and enterprise resource planning (ERP, Enterprise Resource Planning) software to promote the integration of both systems and process optimization to improve the operation and management efficiency of Z Company. Finally achieve a better cooperation with the project installation schedule to make customers more satisfied. On the basis of introducing the theory and diagnosis method of process optimization, this paper makes use of the relevant theory and diagnosis method to diagnose the existing process of z company At the same time, according to Michael Porter's value chain theory, the basic activities and core business processes of Z Company are analyzed. It is determined that project operation is the value creation process of Z Company and the main business process of Z Company. Production management process is an important sub-process of information flow and cost control in project operation. Therefore, this paper mainly optimizes the project operation process and the production management process of z Company. After analysis, the most important problem in the project operation of z Company is that the existing management systems and process documents can not completely cover and standardize the whole project operation process, and some processes are not completely controlled and blank. Therefore, the method of establishing systematic quality management system is adopted to solidify and standardize the business process. However, the main problems in the production management sub-process are the low level of informatization, the slow and easily distorted transmission of manual forms and documents, and the fact that the information situation of the company is that the U9 system went online, sold, and produced modules in 2011 have not been used. The U9 system is only a tool for warehouse and financial accounting, and it has not played its role at all. Therefore, the optimization of production management process has been carried out by using the method of ERP propulsion (MRP module enabled) to optimize the production management process. After the optimization scheme is determined, the implementation process will meet with a variety of problems and resistance, and may even lead to the risk of failure of the optimization scheme. At the end of this paper, the problems that may exist in the implementation of the optimized scheme are forecasted, such as human factors, normative implementation of the scheme, lack of information and lack of training, and so on. Aiming at the possible problems, the paper finally puts forward the methods of ensuring the implementation of the scheme, manpower input, supervision, reward and punishment, training, PDC cycle improvement and extensive collection of opinions to ensure the implementation of the optimized scheme.
【学位授予单位】：西南交通大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F425;F273.2;F270.7
本文编号：2334329
[Abstract]:Today, China is undoubtedly a manufacturing power, but not a manufacturing power, mainly because the management level and efficiency of our manufacturing industry are very low. If we want to be invincible in the global competition, we have to improve our operational efficiency. The best way to improve operational efficiency is to optimize the process. This paper is based on a project-based manufacturing subsidiary of a listed company in Chengdu. Aiming at the problems of chaotic process, low efficiency of operation and management, slow production progress, untimely delivery of goods affecting the project installation progress and project completion, etc. The process diagnosis method is used to diagnose the existing process. Using the method of establishing systematic quality management system and enterprise resource planning (ERP, Enterprise Resource Planning) software to promote the integration of both systems and process optimization to improve the operation and management efficiency of Z Company. Finally achieve a better cooperation with the project installation schedule to make customers more satisfied. On the basis of introducing the theory and diagnosis method of process optimization, this paper makes use of the relevant theory and diagnosis method to diagnose the existing process of z company At the same time, according to Michael Porter's value chain theory, the basic activities and core business processes of Z Company are analyzed. It is determined that project operation is the value creation process of Z Company and the main business process of Z Company. Production management process is an important sub-process of information flow and cost control in project operation. Therefore, this paper mainly optimizes the project operation process and the production management process of z Company. After analysis, the most important problem in the project operation of z Company is that the existing management systems and process documents can not completely cover and standardize the whole project operation process, and some processes are not completely controlled and blank. Therefore, the method of establishing systematic quality management system is adopted to solidify and standardize the business process. However, the main problems in the production management sub-process are the low level of informatization, the slow and easily distorted transmission of manual forms and documents, and the fact that the information situation of the company is that the U9 system went online, sold, and produced modules in 2011 have not been used. The U9 system is only a tool for warehouse and financial accounting, and it has not played its role at all. Therefore, the optimization of production management process has been carried out by using the method of ERP propulsion (MRP module enabled) to optimize the production management process. After the optimization scheme is determined, the implementation process will meet with a variety of problems and resistance, and may even lead to the risk of failure of the optimization scheme. At the end of this paper, the problems that may exist in the implementation of the optimized scheme are forecasted, such as human factors, normative implementation of the scheme, lack of information and lack of training, and so on. Aiming at the possible problems, the paper finally puts forward the methods of ensuring the implementation of the scheme, manpower input, supervision, reward and punishment, training, PDC cycle improvement and extensive collection of opinions to ensure the implementation of the optimized scheme.
【学位授予单位】：西南交通大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F425;F273.2;F270.7
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