公共服务外包风险因素分析及规避对策研究

发布时间：2018-03-15 04:25

本文选题：公共服务外包　切入点：风险因素　出处：《中国海洋大学》2015年硕士论文　论文类型：学位论文

【摘要】：进入21世纪以来,随着经济全球化以及社会信息化的普及,服务外包成为全球范围内业务进行的一个趋势。而作为服务外包的一个重要分支,公共服务外包是国家服务市场化的重要组成部分,它是指政府本身不再进行公共服务的生产,而是以合同形式让专业化的营利和非营利组织来承担。其目的在于在遏制政府规模、节约政府开支的同时,提高公共服务的质量和效率。但是,签订外包合同并不意味着外包的顺利进行,西方发达国家的实际经验告诉我们,由于在外包过程中存在的不良竞争、社会公平失衡、腐败等各种问题,可能会引发各种外包风险。随着改革开放的深入,我国市场经济及政策环境日趋成熟,公共服务外包的内容已经涉及到诸多领域。因此,在继续服务外包的同时,我们要总结和反省以往失败的经验,系统分析公共服务外包中存在的风险因素类型及成因,并结合实际情况构建适合我国环境的公共服务外包运行机制,这也是公共服务外包发展的一个重要环节。本文依据传统风险管理的理论和方法,即首先进行风险的分析与识别,然后进行风险的评估,最后提出风险的控制这样的思路进行研究。文章开始介绍了公共服务外包中的相关理论知识,然后由于公共服务外包中信息的不对称提出基于委托代理理论的服务外包中存在的四大风险因素,即管理风险、成本风险、环境风险以及公平性缺失风险。紧接着采用模糊综合评判法对外包风险进行评估,并根据结果识别出对风险影响较大的因素。最后,针对外包的阶段并结合风险因素提出风险控制策略,即决策阶段、实施阶段、验收阶段的风险控制策略,从而为政府进行公共服务外包的决策与管理提供可靠的思路。本文综合运用了多学科知识,对公共服务外包的风险进行了详细的分析,既强调了对公共服务外包要进行全过程的管理,防范风险的发生,又提出要对公共服务质量的指标进行合理量化,解决了公共服务质量难以衡量的难题；但是,由于这是首次通过将公共服务外包中风险因素进行量化分析,现阶段只是在理论研究阶段其效果还有待实践的检验。
[Abstract]:Since 21th century, with the economic globalization and the popularization of social information, service outsourcing has become a trend in the global business, and as an important branch of service outsourcing, Public service outsourcing is an important part of the marketization of national services. It means that the government itself no longer produces public services. The aim is to increase the quality and efficiency of public services while curbing the size of the government and saving government expenditure. Signing outsourcing contracts does not mean that outsourcing is going smoothly. The actual experience of western developed countries tells us that due to the bad competition, the imbalance of social fairness, corruption and other problems in the process of outsourcing, With the deepening of reform and opening up, the market economy and policy environment of our country become more and more mature. The content of public service outsourcing has been involved in many fields. Therefore, while continuing to outsource services, We should sum up and reflect on the past failure experience, systematically analyze the types and causes of the risk factors existing in the public service outsourcing, and combine the actual situation to construct the operating mechanism of the public service outsourcing suitable for the environment of our country. This is also an important link in the development of public service outsourcing. Finally, this paper puts forward the idea of risk control. The article begins to introduce the relevant theoretical knowledge in public service outsourcing. Then because of the asymmetry of information in public service outsourcing, this paper puts forward four risk factors in service outsourcing based on principal-agent theory, that is, management risk and cost risk. Environmental risk and lack of fairness risk. Then the fuzzy comprehensive evaluation method is used to evaluate the outsourcing risk, and the factors that have a great impact on the risk are identified according to the results. Finally, Aiming at the stage of outsourcing and combining with the risk factors, the paper puts forward the risk control strategy, that is, the risk control strategy in the decision-making stage, the implementation stage and the acceptance stage. In order to provide a reliable way for the government to make decisions and manage public service outsourcing, this paper makes a detailed analysis of the risks of public service outsourcing by using multidisciplinary knowledge. This paper not only emphasizes the management of the whole process of the public service outsourcing, but also puts forward the reasonable quantification of the public service quality index, which solves the difficult problem of the public service quality difficult to measure. Since this is the first time to quantify the risk factors in the outsourcing of public services, its effect is still to be tested in the stage of theoretical research.
【学位授予单位】：中国海洋大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F752.68

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