网络环境下服务系统绩效的指标体系和可拓评价（英文）
发布时间：2018-08-02 07:29
【摘要】：服务业在世界经济中发挥着越来越重要的作用,然而目前服务绩效研究主要集中于特定服务部门或企业.通过建立一个适用于一般服务系统的通用指标体系,为服务部门绩效评价提供参考依据.并且网络环境下的服务系统可以包含不同行业的服务组织,利用可拓评价法对网络环境下的服务系统绩效进行评价,可以实现对服务系统绩效从纵向和横向两个方面进行评价.最后用一个含6个服务组织的服务网络系统为案例验证结论.
[Abstract]:Service industry plays a more and more important role in the world economy. However, the research on service performance is mainly focused on specific service sectors or enterprises. By establishing a general index system suitable for general service system, this paper provides a reference for the performance evaluation of service departments. And the service system under the network environment can include the service organizations of different industries. Using extension evaluation method to evaluate the performance of the service system under the network environment can realize the evaluation of the service system performance from the vertical and horizontal aspects. Finally, a service network system with 6 service organizations is used as a case study.
【作者单位】： 兰州大学管理学院;贵州大学喀斯特地区发展战略研究中心;贵州大学管理学院;
【基金】：2016年度贵州省教育厅高等学校人文社会科学研究基地项目(2016JD020)
【分类号】：F719
，
本文编号：2158646
[Abstract]:Service industry plays a more and more important role in the world economy. However, the research on service performance is mainly focused on specific service sectors or enterprises. By establishing a general index system suitable for general service system, this paper provides a reference for the performance evaluation of service departments. And the service system under the network environment can include the service organizations of different industries. Using extension evaluation method to evaluate the performance of the service system under the network environment can realize the evaluation of the service system performance from the vertical and horizontal aspects. Finally, a service network system with 6 service organizations is used as a case study.
【作者单位】： 兰州大学管理学院;贵州大学喀斯特地区发展战略研究中心;贵州大学管理学院;
【基金】：2016年度贵州省教育厅高等学校人文社会科学研究基地项目(2016JD020)
【分类号】：F719
，
本文编号：2158646
本文链接：https://www.wllwen.com/jingjilunwen/guojimaoyilunwen/2158646.html
