民营快递企业信息系统绩效评估研究

发布时间：2018-03-19 03:15

本文选题：民营快递　切入点：绩效指标　出处：《北京邮电大学》2014年硕士论文　论文类型：学位论文

【摘要】：随着电子商务的迅猛发展,我国民营快递企业同时面临着高速发展的机遇及新时期的挑战。在当今这个信息改变经济的时代,企业的成败则取决于对信息、数据处理和应用能力的强弱,各个企业能否有效的管理好自身的信息资源至关重要,对于民营快递企业而言建立完善高效的信息系统将是企业制胜的关键。本文主要从绩效评估的角度出发,通过以J民营快递企业为例,在对企业的信息系统绩效评估的基础上,结合访谈调查,提出针对性的改进和完善意见,得到一个更合理更有效率的信息系统,也为其他民营快递企业的信息系统建设提供借鉴。首先,阐述我国民营快递企业及其信息系统建设的现状特征,通过对国内外信息系统绩效评估研究的文献阅读,对民营快递企业信息系统绩效评估指标因素进行研究,提出企业信息系统绩效评估的二级指标体系。经问卷统计调查和SPSS统计因素分析确定民营快递企业信息系统绩效评估指标体系,并运用该指标体系及模糊综合评判法进行J民营快递企业的信息系统绩效评估,发现企业信息系统建设中与业务流程的契合性、系统外部扩展兼容性能、员工的满意度及企业知名度建设中绩效评估结果较差。再通过企业访谈调查设计对J企业绩效评估的结果进行变向的验证并找出原因。J企业在企业信息系统建设前期的遗留问题及企业信息建设中对员工相关活动和企业文化建设的忽视导致评估结果较差。最后综合文献阅读及企业经理人看法对企业的信息系统建设及管理提出相关的改进完善建议,为J企业及其他民营快递企业的发展提供参考意义。
[Abstract]:With the rapid development of electronic commerce, the private express delivery enterprises in our country are facing the opportunity of rapid development and the challenge of the new period at the same time. In this era of information changing economy, the success or failure of enterprises depends on the information. With the strength of data processing and application ability, it is very important for each enterprise to manage its own information resources effectively. For private express enterprises, it will be the key to establish a perfect and efficient information system. This paper mainly from the perspective of performance evaluation, through J private express enterprises as an example, on the basis of enterprise information system performance evaluation, Combining with the interview investigation, this paper puts forward some suggestions to improve and perfect the information system, and obtains a more reasonable and efficient information system. It also provides reference for the construction of information system of other private express delivery enterprises. First of all, this paper expounds the current characteristics of private express enterprises and their information system construction, through reading the literature of information system performance evaluation research at home and abroad, to private express enterprises information system performance evaluation index factors are studied. The second level index system of enterprise information system performance evaluation is put forward, and the index system of private express enterprise information system performance evaluation is determined by questionnaire statistical investigation and SPSS statistical factor analysis. Using the index system and fuzzy comprehensive evaluation method to evaluate the performance of information system in J private express delivery enterprises, it is found that the construction of enterprise information system is consistent with the business process, and the external expansion compatibility of the system. Employee satisfaction and corporate reputation in the construction of performance evaluation results are poor. Then through the enterprise interview investigation design to the J enterprise performance appraisal result to carry on the change of direction verification and to find out the reason. J enterprise in the enterprise information system construction early period the legacy question and the enterprise information construction related activity to the employee; The neglect of corporate culture construction results in poor evaluation results. Finally, comprehensive literature reading and enterprise managers' views on enterprise information system construction and management put forward relevant suggestions for improvement and improvement. J for the development of enterprises and other private express delivery enterprises to provide reference significance.
【学位授予单位】：北京邮电大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F259.23;F270.7

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