基于六西格玛管理的A快递公司投递质量研究

发布时间：2018-04-10 03:37

本文选题：快递业　切入点：质量管理　出处：《河北科技大学》2014年硕士论文

【摘要】：本文在综合阐述国内外质量管理相关文献的基础上,对六西格玛流程改进DMAIC方法在快递企业的应用进行了实证研究。首先,站在快递企业自身的视角,对我国快递企业的发展现状和管理现状做出分析。其次,对A快递企业构建了质量屋,通过质量功能展开分析,找出影响该企业服务质量的关键问题是投递时限。“最后一公里”是该企业质量管理的薄弱环节,很大程度上制约了服务水平,影响着人们的消费体验。最后,针对如何缩短投递时限,本文以该企业的进口流程为例,按照DMAIC方法进行数据的采集和分析,以实现六西格玛管理在快递业投递质量改进中的应用。实例证明,在A快递企业实施六西格玛管理,不仅可以提高投递质量,而且可以优化流程、降低成本、打破部门界限加强合作。同时,对国内同类型的的快递企业如何加强质量管理具有一定的参考价值。
[Abstract]:On the basis of summarizing the literature of quality management at home and abroad, this paper makes an empirical study on the application of six Sigma process improvement (DMAIC) method in express delivery enterprises.First of all, from the perspective of express delivery enterprises, the development and management status of express delivery enterprises in China are analyzed.Secondly, the quality house of A express delivery enterprise is constructed. Through the analysis of quality function, the key problem affecting the service quality of A express company is the delivery time limit."Last kilometer" is the weak link of the enterprise quality management, which restricts the service level to a great extent and affects people's consumption experience.Finally, in view of how to shorten the delivery time, this paper takes the import process of the enterprise as an example, carries on the data collection and analysis according to the DMAIC method, in order to realize the six Sigma management in the express delivery quality improvement application.It has been proved that implementing six Sigma management in A express delivery enterprise can not only improve delivery quality, but also optimize process, reduce cost and break department boundaries to strengthen cooperation.At the same time, it has some reference value on how to strengthen the quality management of the same type of express delivery enterprises in China.
【学位授予单位】：河北科技大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F259.23;F273.2

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