金世纪物业管理有限公司员工满意度调查报告

发布时间：2018-04-22 04:03

本文选题：金世纪物业管理有限公司 + 员工满意度　；参考：《湘潭大学》2014年硕士论文

【摘要】：伴随上世纪90年代住房分配体制改革，市民住房管理的模式发生了很大的变化，单位不再是房屋管理的主体，社会化专业物业管理公司的应运而生，并与人们的生活关系越来越为紧密，但由于监管制度的缺失和管理水平的落后，物业管理公司员工的满意度较低，而且也严重的制约了物业管理企业的赢利能力的提高和进一步发展的空间。员工满意度调查是一种了解企业员工思想动态的工具，这个工具主要是通过过员工工作所涉及的各项影响因素进行分析，进而找出导致员工工作效率不高的问题关键所在，进而对企业内部管理存在问题进行诊断，提出解决措施。作为提供“物业服务”这一产品的物业的管理企业，员工的忠诚度可以间接提高业主的满意度乃至忠诚度，进而为企业产生持续稳定的忠诚客户，并为企业带来良好的口碑效应。本文以金世纪物业公司的员工满意度为研究对象，通过对国内外员工满意度研究的述评，结合金世纪物业公司发展现状及人力资源环境，设计了符合公司特点的调查问卷，对金世纪物业企业员工满意度的进行实证研究，，深度分析金世纪物业管理有限公司的员工满意度的状况及存在的突出问题，并针对问题建议公司从薪酬分配制度、绩效考核制度、职业发展规划、企业文化等四个方面进行改进。
[Abstract]:With the reform of housing distribution system in the 1990s, the mode of housing management has changed greatly, the unit is no longer the main body of housing management, and the socialized professional property management company emerges as the times require. And the relationship with people's life is more and more close, but because of the lack of supervision system and the backward management level, the employee satisfaction of the property management company is low. But also seriously restricts the property management enterprise's profit ability enhancement and the further development space. Employee satisfaction survey is a tool to understand the employees' ideological dynamics. This tool is mainly through the analysis of the influencing factors involved in the employees' work, and then finds out the key problems that lead to the low efficiency of the employees' work. Then, the existing problems in the internal management of enterprises are diagnosed and solutions are put forward. As a property management enterprise providing "property service", employee loyalty can indirectly improve the satisfaction and even loyalty of the owner, and then produce a continuous and stable loyal customer for the enterprise. And for the enterprise to bring good word-of-mouth effect. This paper takes the employee satisfaction of the Golden Century property Company as the research object, through the review of the domestic and foreign research on the employee satisfaction, combined with the development situation and the human resource environment of the Golden Century property Company, designs the questionnaire which accords with the characteristics of the company. This paper makes an empirical study on the employee satisfaction of Golden Century property enterprises, analyzes in depth the status of employee satisfaction of Golden Century property Management Co., Ltd and the outstanding problems, and suggests that the company should follow the salary distribution system in the light of the problems. Performance appraisal system, career development planning, corporate culture and other four aspects of improvement.
【学位授予单位】：湘潭大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F299.233.47;F272.92

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