人与组织的合作与冲突行为研究及鲁棒性分析——基于群体性突发事件

发布时间：2018-05-10 22:00

本文选题：群体性冲突事件 + 博弈理论　；参考：《系统管理学报》2015年05期

【摘要】：基于群体性突发事件,借鉴博弈理论和行为运作管理理论,研究人与组织之间合作与冲突行为的协同演化机制。建立了员工与组织对抗的博弈演化模型,并根据不同的发展状态给出博弈均衡的讨论。由于互联网的影响,得知员工的群体性冲突事件具有社会网络结构,同时建立了员工的合作与冲突演化模型。最后,通过对模型的设置,模拟分析了不同措施下员工的行为决策,也对冲突事件的网络结构进行鲁棒性分析,考察员工之间冲突行为的稳定性。研究表明:员工冲突行为的群体规模越大,组织的管理越难以进行;组织不同程度的强硬措施对员工的冲突行为的影响也不同;外界的惩罚越强组织的强硬措施就会相对减弱,而员工层面的对抗就会加强;员工的行为与组织的管理措施以及外界的惩罚程度是协同演化的;员工之间的网络关系在不同事态下的鲁棒性不同,在事情发展到更严重时,网络关系的鲁棒性更好。因此,组织的最优决策是正确认识员工冲突行为和外界的惩罚程度,给出合理的管理措施才能提高组织的绩效,避免群体性冲突事件。
[Abstract]:Based on group emergencies, the cooperative evolution mechanism of cooperation and conflict behavior between human beings and organizations is studied based on game theory and behavior operation management theory. The game evolution model of employee and organization confrontation is established, and the game equilibrium is discussed according to different development states. Because of the influence of the Internet, it is known that the social network structure exists in the group conflict events of employees, and the evolution model of cooperation and conflict of employees is established at the same time. Finally, by setting the model, the behavior decision of employees under different measures is simulated, and the robustness of the network structure of conflict events is also analyzed to investigate the stability of conflict behavior among employees. The study shows that: the larger the group size of employee conflict behavior, the more difficult it is to manage the organization; the different degree of tough measures have different effects on the conflict behavior of employees; the stronger the punishment from the outside, the stronger the tough measure of organization will be relatively weakened. The employee level of confrontation will be strengthened; the staff behavior and organizational management measures as well as the degree of punishment from the outside are co-evolving; the network relationship between employees is different in different situations of robustness, when things become more serious, The robustness of network relationship is better. Therefore, the optimal decision of the organization is to correctly understand the conflict behavior of employees and the degree of punishment from the outside world, and give reasonable management measures to improve the performance of the organization and avoid group conflict events.
【作者单位】：华中科技大学管理学院;
【基金】：国家自然科学基金资助项目(71271093,71232001)
【分类号】：F272.92;F224.32

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