昆明市住宅小区物业管理研究

发布时间：2018-07-16 21:34

【摘要】：物业管理起源于19世纪60年代的英国,在西方发达国家已走过了150多年的历程。自上世纪80年代,深圳市成立国内第一家物业服务企业以来,我国物业管理行业经历了从无到有、从小到大、从混乱到逐步规范的发展过程。作为一个新兴的服务行业,物业管理己成为城市管理、社区建设不可或缺的组成部分。但是鉴于我国正处计划经济向市场经济全面深化改革的阶段,住宅小区物业管理中政府、物业服务企业及物业所有人(或物业使用人)的权力、责任、义务并不明确,物业管理仍然存在诸多问题,这些问题能否得到妥善解决,直接影响着物业管理行业的健康发展和社会和谐稳定。因此,本文以政府、企业、业主为立足点,分析政府与物业服务企业、政府与物业所有人(或物业使用人)及业主委员会在住宅小区物业管理中的现状及面临的问题。这些问题是：政府对住宅小区热点、难点问题处置能力不强,住宅物业管理行业发展整体水平不高,业主自治管理效果不理想。导致这些问题产生的原因有三个层面：住宅小区物业管理法制建设不健全,政府对物业管理市场的监督不完善,政府对公众的物业消费观念缺乏引导。针对这些问题,本文通过分析国内外先进的住宅物业管理模式、方法,总结可借鉴的经验,结合昆明市住宅小区物业管理的实际情况,提出政府在住宅物业管理中应完善物业管理的法规建设,完善物业服务企业资质管理,完善物业管理招投标制度,完善物业服务收费管理办法,畅通物业管理纠纷的解决途径,构建完善的监督体系,加大物业管理人才的培养力度,引导公众树立正确的物业消费观念,加强对业主委员会的指导和服务等建议。以期达到政府与物业服务企业、业主共建和谐社区的最终目标。
[Abstract]:Property management originated in England in the 1860s, and has gone through more than 150 years in the western developed countries. Since the establishment of the first domestic property service enterprise in Shenzhen in the 1980s, the property management industry in our country has experienced a process of development from nothing to existence, from small to large, from chaos to gradual standardization. As a new service industry, property management has become an indispensable part of urban management and community construction. However, in view of the stage of deepening the reform from planned economy to market economy, the rights, responsibilities and obligations of the government, property service enterprises and property owners (or property users) in residential property management are not clear. There are still many problems in property management. Whether these problems can be properly solved will directly affect the healthy development of the property management industry and social harmony and stability. Therefore, this article takes the government, the enterprise, the owner as the foothold, analyzes the government and the real estate service enterprise, the government and the property owner (or the property user) and the owner committee in the residential district property management present situation and the question which faces. These problems are: the government to the residential district hot spot, the difficult problem handling ability is not strong, the residential property management profession development overall level is not high, the owner autonomy management effect is not ideal. There are three reasons for these problems: the legal construction of residential district property management is not perfect, the government supervision of the property management market is not perfect, and the government lacks guidance to the public's concept of property consumption. In view of these problems, this paper analyzes the advanced domestic and foreign residential property management models, methods, summarizes the experience that can be used for reference, combined with the real situation of real estate management in residential district of Kunming. It is suggested that the government should perfect the legal construction of the property management, perfect the qualification management of the property service enterprises, perfect the bidding system of the property management, perfect the management method of the charge for the property service, and unblock the ways to resolve the disputes in the property management. To construct a perfect supervision system, to strengthen the training of property management talents, to guide the public to set up a correct concept of property consumption, to strengthen the guidance and service to the owners' committee, and so on. In order to achieve the final goal of the government and property service enterprises, owners to build a harmonious community.
【学位授予单位】：云南大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F299.233.47

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