快递服务网络关注度时空分布特征分析

发布时间：2018-07-17 17:42

【摘要】：用户网络关注度与快递业务量高度相关。我国快递业务量上涨势头明显,但各地区及各地区内部的快递业务发展存在显著不均衡现象;快递服务的网络关注度总体上表现为上半年高于下半年,工作日高于周末;用户对快递服务的网络需求主要集中在快递单号查询、价格查询、网点分布查询等方面,快递服务满意度有待提高。为促进我国快递业健康发展,应合理配置社会资源,切实降低快递成本;调整快递从业人员工作时间,有效缓减其工作压力;加大对快递发展相对滞后地区的扶持力度,带动国内快递协调均衡发展;鼓励快递企业多元发展,全面提升快递服务质量。
[Abstract]:User network attention and express business volume is highly related. Express business in China is increasing obviously, but the development of express service in different regions and regions is unbalanced, the network attention of express service is higher in the first half than in the second half year, and the working day is higher than the weekend in the first half of the year, and the working day is higher than the weekend in the first half of the year. Users' network demand for express service is mainly focused on express single number inquiry, price query, dot distribution query, etc. The satisfaction degree of express service needs to be improved. In order to promote the healthy development of express industry in our country, we should allocate the social resources reasonably, reduce the cost of express delivery, adjust the working hours of the express delivery workers, reduce their working pressure effectively, increase the support for the areas where the development of express delivery is relatively lagging. Promote the coordinated and balanced development of domestic express delivery; encourage the diversified development of express delivery enterprises, improve the quality of express delivery services.
【作者单位】：上海财经大学信息管理与工程学院;湖州师范学院商学院;
【基金】：教育部人文社会科学基金项目“上海自贸区对长三角区域的溢出效应与虹吸效应研究”(项目编号:14YJC630109) 浙江省自然科学基金项目“浙江临港产业集群的结构特征与协同机制的构建”(项目编号:Y13G030076) 湖州师范学院商学院院级项目“基于供应链战略协同的区域农产品物流合作机制研究”(项目编号:SXY006)的阶段性成果
【分类号】：F259.22

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