中储股份运用QC小组方法提升管理的实验研究
发布时间：2018-08-05 13:04
【摘要】：QC小组方法在中国施行已达30余年了,业已成为生产型企业提升产品质量,提高生产效率所大范围应用的方法,中储股份是隶属于国务院国资委的大型老牌物流企业,成立于二十世纪六十年代初,由于成立年代久远,管理服务理念革新较慢,管理理方法对落后、服务手段相对贫乏的弊病已经成为阻碍企业发展的关键因素之一。企业急需引入新的管理服务理念,来打破固有的、羁绊企业发展的老旧经验,为企业获取更高经济效益。 本文从质量改进的基础理念出发,论述了QC小组活动的相关概念和常用方法,阐述了物流行业未来的发展趋势,结合中储股份的实际情况,引入QC小组方法,通过观察、记录实验前后服务质量的变化,和实验中对QC小组方法的个性化改造过程,总结出适应企业发展的管理提升方案,通过中储股份开展QC小组活动的情况来看,有效的将老旧的传统经验与较为现代化的管理理念成功的结合了起来,不仅解决了困扰企业壮大发展的重点问题,还为企业梳理了一套提升管理的长效机制。
[Abstract]:QC group method has been implemented in China for more than 30 years. It has become a widely used method for production-oriented enterprises to improve product quality and improve production efficiency. Founded in the early sixties of the 20th century, because of its long history, the slow innovation of management service concept, the disadvantage of backward management methods and relatively poor service means, it has become one of the key factors hindering the development of enterprises. It is urgent for enterprises to introduce new management and service concepts to break the old and old experience that hampers the development of enterprises and to obtain higher economic benefits for enterprises. Starting from the basic concept of quality improvement, this paper discusses the related concepts and common methods of QC group activities, expounds the future development trend of logistics industry, and introduces QC group method according to the actual situation of China Store stock. Recording the changes of service quality before and after the experiment, and the process of individualized transformation of QC group method in the experiment, summing up the management promotion scheme adapted to the development of the enterprise. The effective combination of the old traditional experience and the more modern management concept has not only solved the key problems that haunt the development of the enterprise, but also combed a set of long-term effective mechanism to enhance the management for the enterprise.
【学位授予单位】：陕西师范大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F259.23;F273.2
本文编号：2165882
[Abstract]:QC group method has been implemented in China for more than 30 years. It has become a widely used method for production-oriented enterprises to improve product quality and improve production efficiency. Founded in the early sixties of the 20th century, because of its long history, the slow innovation of management service concept, the disadvantage of backward management methods and relatively poor service means, it has become one of the key factors hindering the development of enterprises. It is urgent for enterprises to introduce new management and service concepts to break the old and old experience that hampers the development of enterprises and to obtain higher economic benefits for enterprises. Starting from the basic concept of quality improvement, this paper discusses the related concepts and common methods of QC group activities, expounds the future development trend of logistics industry, and introduces QC group method according to the actual situation of China Store stock. Recording the changes of service quality before and after the experiment, and the process of individualized transformation of QC group method in the experiment, summing up the management promotion scheme adapted to the development of the enterprise. The effective combination of the old traditional experience and the more modern management concept has not only solved the key problems that haunt the development of the enterprise, but also combed a set of long-term effective mechanism to enhance the management for the enterprise.
【学位授予单位】：陕西师范大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F259.23;F273.2
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