基于个性化需求的物流服务供应链能力协调研究

发布时间：2019-01-26 12:09

【摘要】：随着服务业在国民经济中占的比重越来越大,服务供应链的学术研究也日益凸显了其重要性。作为服务供应链的重要组成部分,物流服务供应链近几年来受到了学者们的广泛关注。论文提出了物流服务供应链的一个新的分支——基于个性化需求的物流服务供应链。物流服务供应链本质上是一种以能力合作为基础的供应链,基于个性化需求的物流服务供应链则是一种更为复杂的供应链,因此,研究其能力合作的协调问题显得尤为重要。本文首先结合个性化需求和物流服务供应链的相关理论,给出了基于个性化需求的物流服务供应链的定义,并将其与传统的物流服务供应链进行对比,结合个性化需求的物流服务供应链的特点,提出了将个性化需求进行拆分与整合的研究思路。其次,基于累积前景理论,采用多目标规划法,建立了基于个性化需求的物流服务供应链订单任务分配模型。建立了单周期的订单任务分配模型,并将该模型扩展到多周期,并给出了模型的具体求解步骤。结合实际,进行了算例分析。变量分析结果表明:不确定性程度越高,总成本越大,功能型物流服务提供商的总体满意度越低;关系成本系数越大,总成本越大,功能型物流服务提供商的总体满意度越高。论文还研究了基于个性化需求的物流服务供应链质量监督与协调问题,设计和构建了质量监督与协调的过程。,结合个性化需求的物流服务外包特点,成立了由物流服务集成商、功能型物流服务提供商和客户共同组成的质量监督小组。考虑到服务产品质量难以监测的特点,结合物流服务集成商和功能型物流服务提供商的策略选择,建立了质量监督与协调的博弈模型。求出了该混合博弈模型的纳什均衡解,通过对纳什均衡解中的变量分析,得到了相关推论。结合博弈模型的研究成果,给出了基于个性化需求的物流服务供应链质量监督与协调的相关建议。最后,总结了论文的主要研究成果并展望了基于个性化需求的物流服务供应链的进一步研究方向。
[Abstract]:With the increasing proportion of service industry in the national economy, the academic research of service supply chain is becoming more and more important. As an important part of service supply chain, logistics service supply chain has been widely concerned by scholars in recent years. This paper proposes a new branch of logistics service supply chain, which is based on individualized demand. Logistics service supply chain is essentially a supply chain based on capability cooperation, and logistics service supply chain based on individualized demand is a more complex supply chain. Therefore, it is very important to study the coordination of its ability cooperation. In this paper, the definition of logistics service supply chain based on individualized demand is given based on the theory of individualized demand and logistics service supply chain, and it is compared with traditional logistics service supply chain. According to the characteristics of logistics service supply chain with individualized demand, this paper puts forward the research idea of splitting and integrating individualized demand. Secondly, based on the theory of cumulative foreground and using multi-objective programming method, the order assignment model of logistics service supply chain based on individualized demand is established. A single cycle order task assignment model is established, and the model is extended to multi-period. The concrete steps of solving the model are given. Combined with practice, an example is analyzed. The results of variable analysis show that the higher the degree of uncertainty, the greater the total cost, the lower the overall satisfaction of the functional logistics service provider, and the greater the relationship cost coefficient, the greater the total cost, the higher the overall satisfaction of the functional logistics service provider. The paper also studies the quality supervision and coordination of logistics service supply chain based on individualized demand, designs and constructs the process of quality supervision and coordination, and combines the characteristics of logistics service outsourcing with individualized demand. A quality supervision group composed of logistics service integrators, functional logistics service providers and customers was established. Considering the difficulty of monitoring the quality of service products, a game model of quality supervision and coordination is established based on the strategic choice of logistics service integrators and functional logistics service providers. The Nash equilibrium solution of the mixed game model is obtained, and the corollary is obtained by analyzing the variables in the Nash equilibrium solution. Based on the research results of game model, some suggestions on quality supervision and coordination of logistics service supply chain based on individualized demand are given. Finally, the paper summarizes the main research results and looks forward to the further research direction of logistics service supply chain based on personalized demand.
【学位授予单位】：天津大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F274;F252

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