基于双因素理论的Y航空公司地勤人员激励体系优化研究

发布时间：2017-12-31 07:26

本文关键词：基于双因素理论的Y航空公司地勤人员激励体系优化研究　出处：《云南大学》2014年硕士论文　论文类型：学位论文

【摘要】：赫茨伯格的双因素理论认为：保健因素是引起员工情绪不满的因素,激励因素是引起员工情绪满意的因素,这两种因素在一定程度上是相互独立的。在对航空公司地勤人员的管理中需要特别的注意,需要正确区分哪些因素是保健因素,哪些因素是激励因素,通过改善工作环境、加强监督管理等,提供适度的保健因素,积极预防不满意感的出现,同时通过工作内容的丰富化、加强绩效考核等,强化激励因素,激励员工达到一定的工作目的。目前,在Y航空公司地勤人员管理的过程中混淆了保健因素和激励因素,把保健因素和激励因素混为一谈,认为都是激励,分不清保健因素和激励因素的区别,错把“保健”当成“激励”给予员工结果员工只是没有了不满情绪,却没有满意,结果进入了误区,达不到激励的效果。本文在研究过程中主要针对Y航空公司地勤人员的现状,对该公司地勤人员的性别、年龄结构、学历、入职时间等进行调查,同时利用问卷的形式对该航空公司地勤员工在工作过程中的激励因素和保健因素进行了调查,通过分析产生这些问题的原因,提出基于双因素理论的Y航空公司地勤人员激励优化构建,以此来不断提高该航空公司地勤人员在今后工作过程中的满意度。
[Abstract]:Herzberg's two factor theory argues: health factors caused emotional dissatisfaction, incentive factors caused emotional satisfaction, these two factors are independent of each other in a certain extent. Need a special note on the airline ground staff management, need to distinguish between what factors are health factors what factors are incentives to improve the working environment, strengthen supervision and management, to provide appropriate health factors, active prevention is not satisfaction, at the same time, through the work of rich content, strengthening performance appraisal, strengthen incentive factors, motivate employees to achieve certain objectives of the work. At present, in the process of Y airline ground staff in the confusion of the management of health factors and incentive factors, the confused health factors and incentives that are incentive, unclear health factors and incentive factors of the region Don't mistake the "health care" as an incentive to give employees, but the result is that employees are not satisfied, but they are not satisfied. The result has gone wrong, and can not achieve the incentive effect.
This paper according to the present situation of Y airline ground staff, on the ground staff gender, age structure, education, induction time were investigated, using the form of questionnaire, the airline ground staff in the work process of the incentive factors and health factors were investigated. The reasons for these problems through the analysis, put forward to optimize the construction of the incentive theory of double factors of Y airline ground staff based on, in order to enhance the airline ground staff satisfaction in the work process in the future.

【学位授予单位】：云南大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F562.6;F272.92

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