沈阳地铁运营服务状况调查研究

发布时间：2018-01-09 08:24

本文关键词：沈阳地铁运营服务状况调查研究　出处：《大连理工大学》2016年硕士论文　论文类型：学位论文

【摘要】：随着沈阳经济的发展,随之而来的连锁反应就是城市人口压力的日益加大对城市交通建设提出了新的挑战。提高沈阳地铁服务水平,增强地铁服务能力,促进沈阳交通发展,进一步缓解沈阳交通承载压力,改善沈阳人民出行环境,增加乘客出行的舒适度,是地铁运营不容小觑的研究课题。2014年12月24日平安夜,沈阳地铁线网总客运量达1012802人次,较2013年同期增长10.42%这些数据表明沈阳地铁运行稳定,发展迅速。但是尽管沈阳地铁目前运营逐渐形成了良性发展,还是存在许多服务上的问题,比如服务水平低下等。本研究报告立足沈阳地铁服务状况调查,选定在沈阳最早建立地铁服务且特点鲜明的地铁一号线内,抽取100名内部工作人员和100名乘客为具体调查对象,采用问卷调查形式。问卷调查结束后,进行有针对性的访谈,以便于获取更贴近实际情况的详实数据。进一步对所得调查数据进行总结、分类、整理和统计分析,从数据分析来看,沈阳作为我国北方地铁运营发展较快的城市,其在运营服务的发展过程中仍然存在服务体系不完善、缺乏地铁运营服务文化建设、运营管理服务水平低等问题,本文通过深入剖析其现存问题及原因,并提出有针对性的解决措施：完善沈阳地铁运营服务管理机制、优化沈阳地铁运营服务策略、保障沈阳地铁运营服务合理收费等,为提高沈阳地铁运营服务质量提供理论依据。
[Abstract]:With the economic development of Shenyang, the city population is chain reaction growing pressure has brought new challenges to city traffic construction. To improve service level of Shenyang Metro subway, enhance service capabilities, to promote the further development of Shenyang traffic, Shenyang to ease traffic pressure bearing, the improvement of Shenyang people's travel environment, increase passenger comfort, subway the operation should not be underestimated topic.2014 on Christmas Eve December 24th, Shenyang subway line network total passenger traffic reached 1012802 passengers, up 10.42% over the same period in 2013, these data show that the Shenyang subway operation is stable, rapid development. Although the Shenyang Metro currently operates and gradually formed a benign development, there are still many problems such as service, low service level, etc. Shenyang subway service condition investigation. Based on the research report, selected in Shenyang's first subway service and Some distinctive metro line, selected 100 internal staff and 100 passengers as the survey object, by questionnaire. After the end of the survey, to carry out targeted interviews, to obtain detailed data closer to the actual situation. In order to facilitate further investigation of the data summary, classification, sorting statistics and analysis, from the data analysis, the Shenyang subway operation as North China's rapid development of the city, in the development process of operation service still exists in the service system is not perfect, the lack of subway operation service culture construction, operation management and service level is low, this paper analyses the existing problems and reasons, and put forward specific measures: to improve the Shenyang subway operation service management mechanism, optimize the Shenyang subway operation service security strategy, the Shenyang subway operation service and reasonable charges, in order to improve Shen It provides a theoretical basis for the service quality of Yang metro operation.

【学位授予单位】：大连理工大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F572.6

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