W航空公司员工满意度研究

发布时间：2018-04-04 18:09

本文选题：员工满意度　切入点：影响因素　出处：《云南师范大学》2014年硕士论文

【摘要】：可持续的增长、企业的发展，都取决于企业的核心竞争力，从根本上，保持企业核心竞争力的重要因素之一，就是人力资源。公司的盈利水平由顾客满意度来决定，而顾客满意度由员工的满意度来决定，所以员工满意的程度，不仅决定着公司的发展、生存，还决定了公司的前途、命运。特别是对于我们服务性行业的企业，例如航空公司就更加突出。因此，现代企业要特别重视内部员工满意度的提升，从而提升企业内部管理水平，增强企业凝聚力和竞争力。近年来，特别是新机场搬迁后，W航空公司面临员工流失率高、管理执行力差、员工的不满情绪弥漫、顾客满意度低、公司销售低迷等等现象，这些都表明公司在员工管理方面出现了问题，此时对W航空公司员工进行满意度研究，探寻其中存在的问题并提出针对性策略变得必要而又迫切。通过对W航空公司员工满意度的研究，构筑企业和员工目标一致的利益共同体，实现员工和企业双赢的管理新观念。在本文中，以W航空公司为调查对象，通过查阅大量资料、研究、文献，并结合问卷调查的方式，在总结前人研究的基础上，结合W航空公司自身实际情况，设计出调查问卷。共发放问卷300份，回收有效问卷278份，问卷包括50个问题，，涵盖了员工基本情况、工作环境、工作群体、工作内容、企业背景和工作回报方面的内容。对影响员工满意度的各个因素和个人因素进行研究，从而发现员工满意度方面存在的问题，根据相关问题针对性地提出了合理的管理建议。本文通过研究希望能够提高W航空公司的管理水平,保持企业持续和谐发展。
[Abstract]:Sustainable growth and the development of enterprises all depend on the core competitiveness of enterprises. Fundamentally, one of the important factors to maintain the core competitiveness of enterprises is human resources.The profit level of the company is determined by the customer satisfaction degree, and the customer satisfaction degree is determined by the employee satisfaction degree, so the degree of employee satisfaction not only determines the development and survival of the company, but also decides the future and destiny of the company.Especially for our service industry enterprises, such as airlines are more prominent.Therefore, modern enterprises should pay special attention to the improvement of internal employee satisfaction, so as to enhance the internal management level and enhance the cohesion and competitiveness of enterprises.In recent years, in particular, after the relocation of the new airport, the airline has faced such phenomena as high staff turnover, poor executive power in management, widespread dissatisfaction among employees, low customer satisfaction, low company sales, and so on.All these indicate that there are problems in employee management in the company. At this time, it is necessary and urgent to study the employee satisfaction of W Airlines, to explore the existing problems and to put forward targeted strategies.Through the research on the employee satisfaction of W airline, the paper constructs the benefit community with the same goal between the enterprise and the employee, and realizes the new concept of win-win management between the employee and the enterprise.In this paper, W Airlines as the investigation object, through consulting a large number of materials, research, literature, and combined with the way of questionnaire survey, on the basis of summarizing the previous studies, combining with the actual situation of W Airlines, designed a questionnaire.A total of 300 questionnaires were sent out and 278 valid questionnaires were collected. The questionnaires included 50 questions, covering the basic situation of employees, working environment, working group, work content, corporate background and work return.This paper studies the factors that affect employee satisfaction and personal factors, and finds out the problems in employee satisfaction, and puts forward reasonable management suggestions according to the related problems.In this paper, we hope to improve the management level of W Airlines and maintain the sustainable and harmonious development of the enterprise.
【学位授予单位】：云南师范大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92;F562.6

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