城市公交乘客出行等车满意度影响因素的实证研究

发布时间：2018-06-27 00:13

本文选题：城市公交 + 等车满意度　；参考：《西南交通大学》2012年硕士论文

【摘要】：随着经济的增长,我国城市化进程不断加快,大量人员涌入城市,城市交通系统负担越来越沉重。如果没有科学的规划和管理,城市化加速的背后必然会引起交通堵塞、出行缓慢、环境污染等一系列问题。据理论界学者的研究和国外发达国家的经验表明优先发展公交系统可以有效地解决交通拥堵和缓解空气污染等问题。优先发展公交,提高公交系统的整体服务水平,从而吸引更多的出行者选择公交方式出行已是我国许多城市完善交通系统努力的方向。公交系统是一个复杂的综合系统,许多学者研究中将公交服务质量系统划分为等车质量、旅途质量、场站服务质量和信息质量等。本文基于前人研究的基础上,对公交乘客等车满意度进行深入研究；探讨乘客等车满意度的影响因素；建立乘客等车满意度模型,挖掘影响因素与满意度之间的内在关系。本文研究可以归纳为四个方面： 1、以成都公交为背景,基于RP和SP相结合的方法,设计成都市乘客公交等车满意度调查问卷；采用多阶段抽样的调查方法,重点考察了成都市企业上班族和学生两个群体的公交出行行为,并进行统计分析。 2、运用因子分析方法对影响乘客等车满意度的所有因素进行分析,找出变量间共同的因子成分,对影响因素进行归类；利用因子均值和重要性排名找出对乘客等车满意度影响最重要的因子——等车时间。 3、通过调查得到的数据,运用BP神经网络探索等车时间与等车满意度之间的函数基本形式；利用ORIGIN软件对数据进行拟合,构建等车时间与等车满意度的降指数模型；定义时间偏离度概念,通过函数变换得到时间偏离度与等车满意度之间的函数关系符合展望理论的基本假设。 4、参考点选取的不同会直接影响乘客等车满意度的心里感受。因此本文考察了等车时间参考点的形成和变换规律,建立参考点影响因素的多元线性回归模型,得到“职业”、“预计发车间隔”、“电子站牌1站时间”、“一般等车时间”等4个变量组合显著预测了等车时间参考点。本文通过实证研究的方法探索影响乘客等车满意度的理论模型,得到的结论可以为公交集团运营策略的完善和公交服务的提高提供决策参考。
[Abstract]:With the growth of economy, the process of urbanization in China is speeding up, a large number of people are pouring into cities, and the burden of urban transportation system is becoming more and more heavy. Without scientific planning and management, the acceleration of urbanization will inevitably lead to traffic congestion, slow travel, environmental pollution and a series of problems. According to the research of theorists and the experience of developed countries, the priority bus system can effectively solve the problems of traffic congestion and air pollution mitigation. Giving priority to the development of public transport, improving the overall service level of the public transport system, so as to attract more travelers to choose public transport mode travel has been the direction of many cities in our country to improve the transportation system. Bus system is a complex integrated system. Many scholars divide the quality of bus service system into waiting quality, travel quality, station service quality and information quality. Based on the previous studies, this paper makes a thorough study on the satisfaction of bus passengers waiting for vehicles; discusses the factors affecting the satisfaction of passengers waiting for vehicles; establishes a model of satisfaction of passengers waiting for vehicles; and excavates the internal relationship between the factors and satisfaction. This paper can be summed up into four aspects: 1, Chengdu bus as a background, based on RP and SP combination of the design of Chengdu passenger bus satisfaction questionnaire, the use of multi-stage sampling survey method, This paper focuses on the bus travel behavior of the two groups of office workers and students in Chengdu, and carries out statistical analysis. 2. Using factor analysis method to analyze all the factors that affect the satisfaction of passengers waiting for cars. Find out the common factor components among variables, classify the influencing factors; use factor mean and importance ranking to find out the most important factor on passenger waiting satisfaction. 3. Using BP neural network to explore the basic form of the function between waiting time and waiting vehicle satisfaction, using ORIGIN software to fit the data, build the waiting time and waiting vehicle satisfaction index model, define the concept of time deviation, The functional relationship between the degree of time deviation and the degree of satisfaction of waiting vehicles is obtained by functional transformation. 4. The choice of reference points will directly affect the psychological feelings of passengers' satisfaction with waiting for vehicles. In this paper, the formation and transformation of waiting time reference points are investigated, and the multivariate linear regression model of the influence factors of reference points is established, and the "occupation", "estimated departure interval", "the time of the first stop of the electronic station" are obtained. The combination of "general waiting time" and other four variables significantly predicted the waiting time reference points. In this paper, the theoretical model of passenger waiting satisfaction is explored by empirical research, and the conclusion can be used as a reference for the improvement of bus group operation strategy and bus service.
【学位授予单位】：西南交通大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F572;F224

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