非正常航班的成本研究与分析

发布时间：2018-07-10 14:05

本文选题：非正常航班 + 直接成本　；参考：《大连理工大学》2013年硕士论文

【摘要】：随着我国航空运输业的快速发展,受不正常天气、飞行设备故障、对空限制、地上服务不力等诸多不利因素的影响,非正常航班的现象越来越频繁。经常发生非正常航班导致航空公司蒙受巨额成本损失,更糟糕的是航空公司的可信任度将受到很大威胁。所以,‘规避风险降低成本、改善各个部门的管理协调和应变能力以及及时提出应急方案已经成为重中之重,并且这也是维持航空公司的信誉以及维持客源的必要保证。非正常航班引发的航空公司与旅客之间的冲突时有发生,但这也让更多的航空高管明白了一个道理：航空竞争单纯依赖豪华的飞机是无法行的通的,必须通过改变服务、迎合乘客的感知度才是最有效的战术策略。本文主要通过对非正常航班的成本模型的分析、研究和求解,为决策人员进行航班调度提供参考标准,保证航空公司经济损失最小。本文在综合考虑国内外相关研究的基础上,讨论和构建了航班不正常情况下的成本模型,将非正常航班的成本模型划分为直接成本和间接成本并分别给出了计算方法,且着重研究非正常航班成本中的间接成本。我们分析得出：间接成本中的决定因素是旅客满意度,接着我们重新设计了满意度的计算方案,对非正常航班延误的后续服务进行分析,对服务中的指标进行形式化和量化描述,提出了基于可拓学理论和模糊语言算子的评价模型。最后,我们设计了实验,先介绍了实验数据和实验背景,设计了实验过程。我们利用一组实验比较不同的满意度计算方案下的非正常航班成本,通过评价模型求得的满意度可以明确主导因素,为航空公司针对性的服务提供了理论依据和数据支持；利用另一组实验证明以满意度优先的航班恢复计划的总成本最小。
[Abstract]:With the rapid development of China's air transportation industry, the phenomenon of abnormal flights becomes more and more frequent because of the abnormal weather, the failure of flight equipment, the limitation to the air, the lack of service on the ground and so on. The frequent occurrence of irregular flights will result in huge cost losses for airlines, and to make matters worse, the credibility of airlines will be seriously threatened. Therefore, avoiding risks and reducing costs, improving the management coordination and contingency capacity of various departments and putting forward emergency plans in a timely manner have become the top priority, and this is also the necessary guarantee to maintain the credibility of airlines and maintain the source of customers. Conflicts between airlines and passengers caused by irregular flights have occurred from time to time, but this has also made it clear to more airline executives that it is impossible for airlines to compete solely on luxury aircraft and must change their services. Pandering to passenger perception is the most effective tactical strategy. Through the analysis, research and solution of the cost model of the abnormal flight, this paper provides the reference standard for the decision makers to carry out the flight scheduling, and ensures the minimum economic loss of the airline company. On the basis of synthetically considering the related research at home and abroad, this paper discusses and constructs the cost model of abnormal flight, divides the cost model of abnormal flight into direct cost and indirect cost, and gives the calculation method respectively. And focus on the indirect costs of abnormal flight costs. Our analysis shows that passenger satisfaction is the decisive factor in indirect cost, and then we redesign the calculation scheme of satisfaction to analyze the follow-up service of abnormal flight delay. The evaluation model based on extension theory and fuzzy language operator is proposed. Finally, we designed the experiment, first introduced the experimental data and experimental background, designed the experimental process. We make use of a group of experiments to compare the abnormal flight cost under different satisfaction calculation schemes. The satisfaction degree obtained by the evaluation model can clarify the dominant factors and provide theoretical basis and data support for the targeted service of airlines. Using another set of experiments, the total cost of a satisfactory-first flight recovery plan is minimal.
【学位授予单位】：大连理工大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F562.5

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