上海中远国际货运有限公司电子订舱流程优化及信息化实施

发布时间：2018-07-12 17:00

本文选题：电子订舱 + 流程优化　；参考：《上海交通大学》2012年硕士论文

【摘要】：集装箱运输业务场景复杂，每票业务包含各种不同的运输要求和数据，因此班轮公司与货主、货代以及第三方物流供应商采用EDI技术进行数据交换是必然趋势。上海中货的订舱超过90%通过电子方式完成，大量的电子订舱在高峰时段集中处理，造成对客户的响应不够及时、准确，，现有流程无法满足客户要求，因此实施流程优化提高客户服务水平对上海中货深入推广电子订舱服务具有重大意义。本文在流程分类分析研究的基础上采用行业最佳实践ESIA分析法，通过清除、简化、整合和自动化四个步骤，实现流程优化。以上海中货的电子订舱流程为例，经过对其现有流程的分类研究和诊断，通过清除非增值业务流程、简化支持流程、整合业务数据和自动化实现海关预配舱单EDI发送四个ESIA分析法的核心步骤，使电子订舱流程更加高效。鉴于信息系统是业务流程实施的保障，本文同时介绍了上海中货电子订舱优化流程的信息化实施和对XML格式报文的支持。优化后的流程实践表明，上海中货的电子订舱流程及时、准确地响应客户请求，在标准服务时间内完成电子订舱，提高了公司的服务水平。
[Abstract]:The business scenario of container transportation is complex, each ticket business contains a variety of different transport requirements and data, so it is an inevitable trend for liner companies to use EDI technology to exchange data with cargo owners, freight forwarders and third-party logistics providers. More than 90% of Shanghai Chinese cargo bookings are completed by electronic means, and a large number of electronic bookings are handled centrally during peak hours, resulting in insufficient timely and accurate response to customers, and the existing processes are unable to meet customer requirements. Therefore, the implementation of process optimization to improve the level of customer service is of great significance for the further promotion of electronic booking services in Shanghai. Based on the research of process classification and analysis, this paper adopts the industry best practice ESIA analysis method to realize process optimization through four steps: clearance, simplification, integration and automation. Taking the electronic booking process of Shanghai Chinese goods as an example, through the classification and diagnosis of its existing processes, by eliminating the non-value-added business processes and simplifying the support process, Integration of business data and automation to implement the core steps of the four ESIA analysis methods for sending EDI of customs pre-assigned manifest, making the electronic booking process more efficient. In view of the fact that the information system is the guarantee for the implementation of the business process, this paper also introduces the informatization implementation of the electronic booking optimization process of Shanghai Chinese goods and the support to the XML format message. The optimized process practice shows that the electronic booking process of Shanghai Chinese goods is timely and accurately responds to the customer's request, completes the electronic booking within the standard service time, and improves the service level of the company.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F252;F552.6

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