广州白云国际机场一线管理效能提升方案
发布时间：2018-08-26 21:38
【摘要】：一线管理者是企业管理最前沿的群体，他们做为低层级的管理人员，管理着一层操作生产员工。一线管理效能是衡量一线管理者管理行为的结果尺度和管理系统的整体反映，它是反映和支持企业管理的重要指标。当前，在理论界和实务中对于各类组织的中高层管理人员关注较多，而对一线管理效能的关注有待加强。论文选择广州白云机场股份公司作为样本进行研究，该公司是国内三大航空枢纽之一--广州机场的运营管理机构，经营业务涉及航空地面保障、航空运输服务、航空护卫、物业商业、餐饮、广告、设备维护等。近几年，公司处于良性发展的轨道，但在己有规范制度和考核机制、明确流程职责的情形下，，一线管理上仍出现一些问题并造成不良影响。 本研究正是基于对一线管理效能关注的背景而展开，本文首先界定白云机场股份公司一线管理人员范畴特征，描述一线管理运作状况，同时参考相关文献研究和样本企业一线管理实践，将一线管理者的管理效能与人力资源管理实践结合起来。引用问卷调查所收集的信息，运用因子分析等统计分析手段，探讨了样本企业一线管理效能的表现和短板因素，展现出一线管理者实践人力资源管理的表现和各下属单位人力资源管理支持效能，验证了人力资源管理与一线管理效能的共变性，确认了一线管理者自身人力资源管理实践、人力资源部门管理支持对提升一线管理效能甚至上层级团队组织绩效的关联有效性，最终概括归纳了一线管理上面临的主要问题。 本论文紧密结合问题的诊断结果，本着克服短板和发扬优势的原则，梳理了提升一线管理效能的基本思路，提出了白云机场一线管理人员管理效能的提升途径：确立全局管理战略思想，推进制度化、体系化、精细化管理和团队建设；健全规范清晰的制度体系，推行及完善全面考核体系；增强二级单位人力资源管理支持效能，强化总部战略性人力资源管理；优化管理沟通程序；完善专业培训与全员培训体系；合理激发与引导一线管理者的意愿。结论部份进行总结，并指出研究的改进方向。
[Abstract]:Frontline managers are the most advanced group in the management of enterprises. As low-level managers, they manage the first layer of production staff. First-line management effectiveness is the result scale and the overall reflection of management system to measure the management behavior of front-line managers. It is an important index to reflect and support the management of enterprises. At present, in theory and practice, the middle and senior management of all kinds of organizations pay more attention to, but to the front line management effectiveness attention needs to be strengthened. The thesis chooses Guangzhou Baiyun Airport Co., Ltd. as the sample to study. The company is one of the three major aviation hubs in China-the operation management organization of Guangzhou Airport, which deals with aviation ground security, air transportation service, aviation escort, and so on. Property business, catering, advertising, equipment maintenance and so on. In recent years, the company is on the track of benign development, but in the case of standard system and examination mechanism and clear process responsibility, there are still some problems in the front-line management and have bad effects. This study is based on the background of the focus on front-line management effectiveness. Firstly, this paper defines the category of front-line managers of Baiyun Airport Company, describes the operational status of front-line management. At the same time, referring to the related literature research and sample enterprise first line management practice, the management efficiency of line managers and human resources management practice are combined. Citing the information collected by the questionnaire and using the statistical analysis methods such as factor analysis, this paper discusses the performance and short-board factors of the first-line management effectiveness of the sample enterprises. It shows the performance of human resource management and the supporting effectiveness of human resource management in all subordinate units, verifies the covariance of human resource management and first-line management effectiveness, and confirms the practice of human resource management of front-line managers. Human resources department management support to improve the effectiveness of front-line management and even the organizational performance of the team at the upper level of relevance effectiveness, and finally summarized the main problems faced by front-line management. This paper closely combined with the diagnosis results of the problem, in line with the principle of overcoming the shortcomings and carrying forward the advantages, combed the basic ideas of improving the efficiency of front-line management. This paper puts forward the ways to enhance the management effectiveness of the front-line managers in Baiyun Airport: establishing the strategic thinking of global management, promoting institutionalization, systematization, refinement of management and team building, perfecting the system with clear rules, Promote and improve the overall assessment system; enhance the support effectiveness of human resources management in secondary units; strengthen strategic human resources management in headquarters; optimize management communication procedures; improve professional training and all-staff training system; Reasonably stimulate and guide the willingness of line managers. The conclusion part is summarized, and the improvement direction of the research is pointed out.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F562
本文编号：2206235
[Abstract]:Frontline managers are the most advanced group in the management of enterprises. As low-level managers, they manage the first layer of production staff. First-line management effectiveness is the result scale and the overall reflection of management system to measure the management behavior of front-line managers. It is an important index to reflect and support the management of enterprises. At present, in theory and practice, the middle and senior management of all kinds of organizations pay more attention to, but to the front line management effectiveness attention needs to be strengthened. The thesis chooses Guangzhou Baiyun Airport Co., Ltd. as the sample to study. The company is one of the three major aviation hubs in China-the operation management organization of Guangzhou Airport, which deals with aviation ground security, air transportation service, aviation escort, and so on. Property business, catering, advertising, equipment maintenance and so on. In recent years, the company is on the track of benign development, but in the case of standard system and examination mechanism and clear process responsibility, there are still some problems in the front-line management and have bad effects. This study is based on the background of the focus on front-line management effectiveness. Firstly, this paper defines the category of front-line managers of Baiyun Airport Company, describes the operational status of front-line management. At the same time, referring to the related literature research and sample enterprise first line management practice, the management efficiency of line managers and human resources management practice are combined. Citing the information collected by the questionnaire and using the statistical analysis methods such as factor analysis, this paper discusses the performance and short-board factors of the first-line management effectiveness of the sample enterprises. It shows the performance of human resource management and the supporting effectiveness of human resource management in all subordinate units, verifies the covariance of human resource management and first-line management effectiveness, and confirms the practice of human resource management of front-line managers. Human resources department management support to improve the effectiveness of front-line management and even the organizational performance of the team at the upper level of relevance effectiveness, and finally summarized the main problems faced by front-line management. This paper closely combined with the diagnosis results of the problem, in line with the principle of overcoming the shortcomings and carrying forward the advantages, combed the basic ideas of improving the efficiency of front-line management. This paper puts forward the ways to enhance the management effectiveness of the front-line managers in Baiyun Airport: establishing the strategic thinking of global management, promoting institutionalization, systematization, refinement of management and team building, perfecting the system with clear rules, Promote and improve the overall assessment system; enhance the support effectiveness of human resources management in secondary units; strengthen strategic human resources management in headquarters; optimize management communication procedures; improve professional training and all-staff training system; Reasonably stimulate and guide the willingness of line managers. The conclusion part is summarized, and the improvement direction of the research is pointed out.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F562
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