道路冷链运输服务质量控制体系研究

发布时间：2018-10-22 10:53

【摘要】：促进道路冷链运输发展是道路运输供给侧结构性改革的重要内容之一。总体上看,我国冷链物流发展尚处于起步阶段,与发达国家相比,与经济社会发展的需求仍存在较大差距,冷链流通率偏低,基础设施有效供给不足,市场运营不规范,尤其是冷链“断链”问题突出,影响了冷链物流服务的效率和品质。本论文针对道路冷链运输中温度链“断链”等突出质量问题开展运输质量控制体系研究。本论文通过文献资料和实地调研研究了国内外道路冷链运输的发展概况,国内外道路冷链运输设施设备,国内外道路冷链运输技术应用,对比分析了我国道路冷链运输存在的主要问题;对国内外道路运输质量控制理论方法进行了归纳总结;应用鱼骨分析和HACCP法对道路冷链运输各要素的质量影响因素、运输各环节的危害及关键控制点进行了分析,提出了相应的质量控制措施;从道路冷链运输的设施设备技术要求、作业人员要求、作业过程控制、企业质量管理制度、质量评价与追溯、信息化技术应用等方面构建了道路冷链运输服务质量控制体系;对道路冷链运输质量进行了实证评价;在道路运输企业和行业管理两个层面,提出了提高我国道路冷链运输服务质量的政策建议。本论文研究成果为道路冷链运输企业优化质量管理体系和技术措施提供借鉴,也可以为制定道路冷链运输质量管理技术标准提供参考。由于本人水平有限,本论文提出的道路冷链运输服务质量控制体系仍需要在不断实践的基础上进一步优化。同时,对影响道路冷链运输质量的设施设备、运输工具、信息化监控和管理技术应开展更加深入的专项研究。
[Abstract]:To promote the development of road cold chain transportation is one of the important contents of the structural reform on the supply side of road transport. Generally speaking, the development of cold chain logistics in China is still in its infancy. Compared with the developed countries, there is still a big gap with the demand for economic and social development. The circulation rate of cold chain is low, the infrastructure is insufficient and the market operation is not standardized. In particular, the cold chain "broken chain" problem is prominent, which affects the efficiency and quality of cold chain logistics service. In this paper, the quality control system of road cold chain transportation is studied. In this paper, the development situation of road cold chain transportation at home and abroad, the equipment of road cold chain transportation facilities at home and abroad, the application of road cold chain transportation technology at home and abroad are studied through literature and field investigation. This paper compares and analyzes the main problems existing in road cold chain transportation in China, summarizes the theoretical methods of road transport quality control at home and abroad, applies fish bone analysis and HACCP method to influence the quality of various elements of road cold chain transportation. The harms and key control points of each link of transportation are analyzed, and the corresponding quality control measures are put forward, including the technical requirements of facilities and equipment, the requirements of operators, the operation process control, the quality control system of enterprises, the technical requirements of the facilities and equipment of the road cold chain transportation, the operation process control and the quality control system of the enterprise. Quality evaluation and tracing, information technology application and other aspects of the construction of road cold chain transport service quality control system; the road cold chain transport quality empirical evaluation; in the road transport enterprises and industry management two levels, Some policy suggestions are put forward to improve the service quality of road cold chain transportation in China. The research results of this paper can be used for reference to optimize the quality management system and technical measures of road cold chain transportation enterprises, and can also provide a reference for formulating the technical standard of road cold chain transportation quality management. Because of my limited level, the service quality control system of cold chain transportation in this paper needs to be further optimized on the basis of continuous practice. At the same time, more in-depth research should be carried out on the facilities, transportation tools, information monitoring and management technology that affect the quality of road cold chain transportation.
【学位授予单位】：大连海事大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F542.6

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