天津航空有限责任公司人力资源竞争力评价与提升策略研究
发布时间：2019-03-31 10:28
【摘要】：在全球化竞争和知识经济时代，航空公司的可持续成长与发展，从根本上来讲取决于其竞争优势。只有具备竞争优势的航空公司才能在市场中占据先机，，在为顾客创造独特价值的过程中找到自身存在和发展的理由和价值。而人力资源正日益成为航空公司核心竞争力与竞争优势的重要支撑力量。本文的研究目的在于构建与天津航空匹配的人力资源竞争力提升模式，以期为天津航空人力资源开发与管理提供操作性较强的策略与建议。 本论文在研究过程中综合运用了SWOT分析、问卷调查、层次分析法以及模糊综合评价法等研究方法。第一二章对国内外人力资源竞争力研究现状、人力资源竞争力的概念以及航空公司人力资源管理的现状进行了阐述。第三章初步分析了天津航空人力资源管理现状。第四章运用理论研究、问卷调查以及专家访谈的方法确定了航空公司人力资源竞争力的评价指标体系，并确定了各级指标的权重。在第四章的基础上，第五章对天津航空人力资源竞争力进行了模糊综合评价，进一步分析了天津航空人力资源管理存在的问题。最后第六章，根据存在问题，相应提出了提升天津航空人力资源竞争力的策略。结束语部分简要的介绍了本文所要阐明的观点。
[Abstract]:In the era of global competition and knowledge economy, the sustainable growth and development of airlines depends fundamentally on their competitive advantages. Only airlines with competitive advantage can take the lead in the market and find the reason and value of their existence and development in the process of creating unique value for customers. And human resources are increasingly becoming the core competitiveness and competitive advantage of airlines an important supporting force. The purpose of this paper is to construct a competitive model of human resources matching with Tianjin Airlines in order to provide operational strategies and suggestions for the development and management of human resources in Tianjin Airlines. In this paper, SWOT analysis, questionnaire survey, analytic hierarchy process (AHP) and fuzzy comprehensive evaluation method are used in the research process. In the first two chapters, the research status of human resource competitiveness at home and abroad, the concept of human resource competitiveness and the current situation of human resource management in airlines are described. The third chapter analyzes the current situation of Tianjin aviation human resource management. The fourth chapter uses the methods of theoretical research, questionnaire survey and expert interview to determine the evaluation index system of airline human resource competitiveness, and determine the weights of all levels of indicators. On the basis of the fourth chapter, the fifth chapter makes a fuzzy comprehensive evaluation on the competitiveness of Tianjin aviation human resources, and further analyzes the problems existing in Tianjin aviation human resources management. Finally, the sixth chapter, according to the existing problems, puts forward the corresponding strategies to improve the competitiveness of Tianjin aviation human resources. The concluding part briefly introduces the point of view to be clarified in this paper.
【学位授予单位】：中国民航大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F562.6;F272.92
本文编号：2450820
[Abstract]:In the era of global competition and knowledge economy, the sustainable growth and development of airlines depends fundamentally on their competitive advantages. Only airlines with competitive advantage can take the lead in the market and find the reason and value of their existence and development in the process of creating unique value for customers. And human resources are increasingly becoming the core competitiveness and competitive advantage of airlines an important supporting force. The purpose of this paper is to construct a competitive model of human resources matching with Tianjin Airlines in order to provide operational strategies and suggestions for the development and management of human resources in Tianjin Airlines. In this paper, SWOT analysis, questionnaire survey, analytic hierarchy process (AHP) and fuzzy comprehensive evaluation method are used in the research process. In the first two chapters, the research status of human resource competitiveness at home and abroad, the concept of human resource competitiveness and the current situation of human resource management in airlines are described. The third chapter analyzes the current situation of Tianjin aviation human resource management. The fourth chapter uses the methods of theoretical research, questionnaire survey and expert interview to determine the evaluation index system of airline human resource competitiveness, and determine the weights of all levels of indicators. On the basis of the fourth chapter, the fifth chapter makes a fuzzy comprehensive evaluation on the competitiveness of Tianjin aviation human resources, and further analyzes the problems existing in Tianjin aviation human resources management. Finally, the sixth chapter, according to the existing problems, puts forward the corresponding strategies to improve the competitiveness of Tianjin aviation human resources. The concluding part briefly introduces the point of view to be clarified in this paper.
【学位授予单位】：中国民航大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F562.6;F272.92
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