三方视角下的我国星级酒店工作分享机制研究

发布时间：2018-12-12 16:05

【摘要】：星级酒店作为酒店业的精英代表，是我国旅游产业中最重要的组成内容之一，是我国旅游业的形象代名词。但是，星级酒店员工的稳定性却非常低，特别是一些旅游商务淡季、旺季划分比较明显的城市，，高缺勤率，高流失率，难以雇佣新员工，劳动生产率低，这些对于星级酒店来说是影响其发展的制约因素。近年来，“以人为本”的理念已成为企业主流的管理发展核心，这需要一个积极的员工关系。星级酒店可以从企业、员工、社会三方视角下，凭借工作分享机制，使得星级酒店得以低成本高效率运营。在星级酒店实施工作分享机制可以减少解雇员工，保持员工就业岗位；激励员工职业发展，缩短员工工作时间；降低工作压力，促进工作与生活平衡。本文首先进行工作分享的相关理论和评价方法的介绍；然后分析我国星级酒店人力资源现状，包括组织与人员现状和实施工作分享现状；紧接着主要进行三方视角下的我国星级酒店工作分享机制的设计，从员工、企业和社会三方视角下提出了我国星级酒店工作分享机制的设计目的，设计原则和设计要求，确定了五种工作分享机制的设计形式；然后通过建立灰色层次评价模型，对星级酒店工作分享机制的适用性进行评价；最后提出了我国星级酒店工作分享机制的保障措施。工作分享理论在我国发展比较晚，属于人力资源管理学科的前沿问题。星级酒店可以凭借出色的员工管理，使用工作分享机制使得酒店得以低成本高效运营。从企业、员工、社会三方视角下，设计出适合我国国情的，特别是适合我国星级酒店人力资源现状的工作分享机制，并对工作分享机制的适用性进行评价，使工作分享机制对星级酒店、对酒店员工、对社会发展都有益处，有利于和谐家庭、和谐企业与和谐社会的建设。我国星级酒店使用工作分享机制时还需要在很多方面提供保障措施，保证工作分享机制的顺利实施。
[Abstract]:As the elite representative of hotel industry, star-rated hotel is one of the most important components of tourism industry in China, and it is also the synonym of tourism image in our country. However, the stability of star-rated hotel employees is very low, especially in the off-season tourism and commerce, where the cities are divided into more obvious cities in the peak season, with high absenteeism, high wastage, difficulty in hiring new employees, and low labor productivity. These are the restrictive factors affecting the development of star-rated hotels. In recent years, the concept of "people-oriented" has become the core of the mainstream management development of enterprises, which requires an active employee relationship. Star hotels can be operated with low cost and high efficiency from the perspective of enterprise, staff and society. The implementation of job sharing mechanism in star-rated hotels can reduce the firing of employees and keep them in employment; stimulate their career development and shorten their working hours; reduce the pressure of work and promote the balance between work and life. This paper first introduces the relevant theories and evaluation methods of job sharing, and then analyzes the current situation of human resources of star hotels in China, including the status of organization and personnel, and the status of implementation of the sharing of work. Then it mainly designs the work sharing mechanism of star hotels in our country from the perspective of employees, enterprises and society, and puts forward the design purpose, design principles and design requirements of the work sharing mechanism of star hotels in China from the perspective of employees, enterprises and society. The design form of five kinds of work sharing mechanism is determined. Then, the applicability of the work sharing mechanism of star hotels is evaluated by establishing the grey hierarchy evaluation model. Finally, the safeguard measures of the work sharing mechanism of star hotels in our country are put forward. The theory of job-sharing develops late in our country and belongs to the frontier of human resource management. Star hotels can use job-sharing mechanisms to enable low-cost and efficient operation with excellent staff management. From the perspective of enterprise, staff and society, this paper designs a work sharing mechanism suitable for China's national conditions, especially for the human resource situation of star hotels in our country, and evaluates the applicability of the work sharing mechanism. The work sharing mechanism is beneficial to star hotel, hotel staff and social development. It is beneficial to harmonious family, harmonious enterprise and the construction of harmonious society. In order to ensure the smooth implementation of the work sharing mechanism, it is necessary for star hotels in China to provide protection measures in many aspects when using the work sharing mechanism.
【学位授予单位】：沈阳工业大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F719.2

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