中国建设银行X分行绩效管理体系优化研究

发布时间：2018-03-04 09:27

  本文选题：绩效管理　切入点：商业银行　出处：《河北经贸大学》2017年硕士论文　论文类型：学位论文

【摘要】：国有商业银行作为国家级的金融企业,占据国内商业银行主体位置,在我国经济金融的发展中具有举足轻重的地位。尽管如此,在全球经济金融一体化发展的趋势下,国内外挑战增多,国有商业银行不得不积极应战:国家正在对银行业的资本结构进行调整转变,今后的银行业市场将不再是国有商业银行独领风骚,民营银行与外资银行的相继成立,银行业之间的竞争益白热化。国有商业银行正在通过一系列优化体系改革来提升企业实力,改革优化的要领就是建立实施起来有效的绩效管理体系。平衡计分卡和关键绩效指标作为先进的绩效管理工具,长期受到研究人员的青睐。与传统的绩效考核方式比较,平衡计分卡把战略作为导向,使企业的现实目标与长远发展统一在一起,对追求短期经营利润的短视行为进行了规避,对财务、客户、内部业务流程以及学习与成长四个维度的指标体系进行了融合,对非财务与财务指标统筹兼顾,促使企业绩效指标的设置更趋科学化、管理活动更加全面化,成功的促进了企业战略的实现。本文以中国建设银行X分行为例,以X分行如今的绩效考核情况为起点,进行分析研究,探寻其考核中存在的问题,继而将平衡计分卡引入其中,对X分行进行绩效管理体系优化研究。第一步,分析X分行的整体战略目标,并将其分解为四个维度的战略目标;第二步,从各维度里提取关键绩效因素,采取借鉴国内外先进研究成果的方法,另与行内相关人员接洽沟通,选取各维度上的KPI指标;第三步,运用层次分析法(AHP)对指标权重分配计算,得出X分行平衡计分卡。本文旨在通过对X分行的案例研究,指出商业银行绩效管理体系中或许存在的普遍问题,提供一种平衡计分卡的指标设计和权重计算分配的方法,是以平衡计分卡为基础的绩效管理体系的优势体现,为国有商业银行绩效管理体系的改革提供理论依据和现实案例。
[Abstract]:As a national financial enterprise, state-owned commercial banks occupy the main position of domestic commercial banks and play an important role in the economic and financial development of our country. However, in the trend of global economic and financial integration, With the increasing challenges at home and abroad, the state-owned commercial banks have to actively meet the challenge: the state is readjusting and transforming the capital structure of the banking industry, and the banking market will no longer be the sole leader of the state-owned commercial banks in the future. With the establishment of private banks and foreign banks, the competition between the banks has intensified. The state-owned commercial banks are promoting the strength of enterprises through a series of optimized system reforms. The key to reform and optimization is to establish an effective performance management system. As an advanced performance management tool, balanced Scorecard and key performance indicators have been favored by researchers for a long time. The balanced Scorecard takes the strategy as the guidance, unifies the realistic goal and the long-term development of the enterprise, has carried on the circumvention to the short-sighted behavior of pursuing the short-term operating profit, to the finance, the customer, The internal business process and the index system of the four dimensions of learning and growth have been integrated, and the non-financial and financial indicators have been taken into account in order to make the establishment of enterprise performance indicators more scientific and the management activities more comprehensive. This paper takes the X branch of China Construction Bank as an example, takes the performance appraisal situation of X branch as the starting point, carries on the analysis research, explores the existing problems in its appraisal. Then the balanced Scorecard is introduced into the system to optimize the performance management system of X branch. The first step is to analyze the overall strategic objectives of X branch and decompose them into four dimensions of strategic objectives. The key performance factors are extracted from each dimension, the method of drawing lessons from domestic and foreign advanced research results is adopted, and the related personnel in the industry are contacted to select the KPI index in each dimension. The third step, the weight distribution of the index is calculated by using the analytic hierarchy process (AHP). The purpose of this paper is to point out the common problems in the performance management system of commercial banks through the case study of X branch, and to provide a method of index design and weight calculation and distribution of the balanced scorecard. It is the advantage of the performance management system based on the balanced Scorecard, which provides the theoretical basis and practical case for the reform of the performance management system of the state-owned commercial banks.
【学位授予单位】：河北经贸大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F832.33
，

本文编号：1565105