企业业务问题求解方案的管理方法与系统研究

发布时间：2018-04-05 22:07

本文选题：特定领域建模　切入点：业务问题求解　出处：《宁波大学》2017年硕士论文

【摘要】：知识资源作为企业内重要资产之一,对其进行建模并且应用到企业业务问题求解的过程中已成为企业知识管理的重中之重。企业业务问题求解方案中涉及了企业中的各种知识资源,对其进行建模并管理不仅可以提高业务问题的求解效率,更标准更良好地构建求解方案模型,同时也可以挖掘知识资源之间的关系,进行更深层次的分析,提供更好的知识服务。因而,加强对业务问题求解方案的研究已经迫在眉睫。本文以企业业务问题求解方案支撑系统的设计开发为研究目标,首先提出面向业务问题求解的知识服务体系框架,对面向企业知识服务的业务问题求解方案进行特定领域的建模,然后根据问题求解流程将知识资源模型应用到求解方案的制定过程中,建立了求解方案标准模型,并研究求解方案支撑系统的若干管理方法与服务,最后根据建立的求解方案标准模型,设计实现了企业业务问题求解方案支撑系统。本文的研究旨在提高企业业务问题求解方案的效率和质量,使业务人员更高效地建立问题求解方案,同时可将求解方案中的知识资源之间的关系进行归纳总结,更好地实现基于知识服务的业务问题求解以及知识推送。首先,本文基于特定领域建模的理论框架,将业务求解过程中的知识资源与业务过程相融合,提出面向业务问题求解的知识服务体系框架及面向知识服务的业务问题求解特定领域模型。其次,研究了通过文本挖掘工具和网络爬虫工具,分析企业内外的信息,来获取企业中知识资源的方法。将求解方案实际应用情况分为了三个维度,提出了应用于实际情况的三个规则。为了更好地对业务问题进行求解并对求解方案进行管理,本论文提出了对求解方案进行后台管理的服务模型。最后,对企业业务问题求解方案支撑系统的设计目标、体系架构和系统功能做了分析,详细设计了系统的各个功能模块。提出了系统实现的技术框架,并从面向知识服务的角度详细地介绍了系统功能的具体实现过程,完成了企业求解方案建模原型系统的开发。
[Abstract]:As one of the important assets in an enterprise, knowledge resource has become the most important part of enterprise knowledge management in the process of modeling and applying it to solving business problems.All kinds of knowledge resources are involved in the solution scheme of enterprise business problem. Modeling and managing it can not only improve the efficiency of solving business problem, but also construct the solution scheme model more standard and better.At the same time, it can also excavate the relationship between knowledge resources, carry on deeper analysis, provide better knowledge service.Therefore, it is urgent to strengthen the research on the solution of business problem.Aiming at the design and development of enterprise business problem solving scheme support system, this paper first puts forward a knowledge service system framework for business problem solving.The business problem solving scheme oriented to enterprise knowledge service is modeled in a specific domain, then the knowledge resource model is applied to the process of making the solution scheme according to the problem solving process, and the standard model of the solution scheme is established.At last, according to the standard model of solution scheme, the enterprise business problem solving scheme support system is designed and implemented.The purpose of this paper is to improve the efficiency and quality of enterprise business problem solving scheme, to make business personnel establish problem solving scheme more efficiently, and at the same time to summarize the relationship between knowledge resources in the solution scheme.Better implementation of business problem solving and knowledge push based on knowledge service.Firstly, based on the theory framework of domain-specific modeling, this paper combines the knowledge resources and business processes in the business solution process.A framework of knowledge service system for business problem solving and a domain-specific model for business problem solving for knowledge service are proposed.Secondly, the paper studies the method of obtaining knowledge resources through text mining tools and web crawler tools, analyzing the information inside and outside the enterprise.The practical application of the solution scheme is divided into three dimensions, and three rules applied to the actual situation are proposed.In order to solve the business problem and manage the solution better, this paper proposes a service model to manage the solution behind the scenes.Finally, the design goal, architecture and system function of the enterprise business problem solving scheme support system are analyzed, and each function module of the system is designed in detail.The technical framework of system implementation is put forward, and the realization process of system function is introduced in detail from the point of view of knowledge service, and the prototype system of enterprise solution scheme modeling is developed.
【学位授予单位】：宁波大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272

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