面向业务问题求解的知识模块建模与管理方法研究

发布时间：2018-04-18 01:26

本文选题：业务问题 + 知识模块　；参考：《宁波大学》2017年硕士论文

【摘要】：知识经济时代,知识资源已成为企业中最重要的战略资源,如何充分发挥知识资源的最大利用价值更是企业进行知识管理的首要任务。而要想充分发挥知识资源的最大价值,基础性的工作是建立知识与知识、知识与业务之间的联系,并通过科学的方法将其以业务为核心进行合理的整合,使其发挥最佳的协作性能。本文基于这样的构思,提出面向业务问题求解的知识模块的设想,旨在为企业高效的知识资源管理提供新的思路和方法。通过知识模块可以把具有复杂关系及规则的知识组合化为相对简单的组成部分,并基于特定标准将其进行标准模块化处理,使知识沉淀在企业业务问题的解决流程之中,不仅可以提高求解业务问题的效率,还能提供更好的知识服务。本文在国内外研究及调研分析的基础上,提出了面向业务问题求解的知识模块的概念,并从多个维度、多个视图对知识模块的结构模型进行深入研究,在此基础上对知识模块的资源配置、知识模块的编码、变型设计和评价等管理方法进行了细致的研究,并对基于知识模块的业务问题知识服务系统进行了初步研究。本文的研究工作旨在提高企业对知识资源的利用率及面向业务问题求解方案的知识资源配置的效率和质量,使良好的经验及知识能够在业务问题求解方案中沉淀,并通过企业知识服务系统进行积累,进而实现基于进而实现基于知识模块的知识支撑服务。首先,本文从业务问题求解及知识资源配置服务的角度,将知识与业务相融合,提出并建立了面向业务问题求解的知识模块模型,并从多个视图深入研究了知识模块的各组成要素及其之间的复杂关联关系,实现知识模块的标准化呈现方式,辅助知识与经验在企业中的沉淀和重用。其次,在知识模块模型的基础上,对构建知识模块的流程进行分析,并提出知识模块的演化特性分析参数及分析模型,以期对知识模块的演化规律进行研究,同时从知识模块层面对基于CBR技术、领域专家、数据驱动等的知识资源配置方法进行深入研究。之后,为实现企业对知识模块更好的管理,提出了知识模块编码参数的三维模型,并在此基础上研究了知识模块的编码方法,提出了知识模块族的概念及基于知识模块族的知识模块变型设计方法,更便捷地实现知识模块的重用。结合AHP分析方法对知识模块配置方案的评价方法进行研究,并结合实例进行验证。最后,对基于知识模块的业务问题知识服务原型系统的进行了初步研究,包括系统的功能设计、体系结构设计,并对该系统的部分功能模块进行了开发,旨在推进知识模块理论方法在企业知识管理中的有效应用。
[Abstract]:In the era of knowledge economy, knowledge resources have become the most important strategic resources in enterprises. How to give full play to the maximum value of knowledge resources is the most important task for enterprises to carry out knowledge management.In order to give full play to the maximum value of knowledge resources, the basic work is to establish the relationship between knowledge and knowledge, knowledge and business, and to integrate them with business as the core through scientific methods.Make it play the best cooperation performance.Based on this conception, this paper proposes a knowledge module for business problem solving, which aims to provide new ideas and methods for efficient knowledge resource management in enterprises.Through the knowledge module, the knowledge with complex relations and rules can be combined into a relatively simple component, and based on the specific standards, the knowledge can be modularized to make the knowledge precipitate in the process of solving the enterprise business problems.It can not only improve the efficiency of solving business problems, but also provide better knowledge services.On the basis of research and analysis at home and abroad, the concept of knowledge module for business problem solving is put forward in this paper, and the structure model of knowledge module is deeply studied from many dimensions and views.On this basis, the management methods of resource allocation, coding, variant design and evaluation of knowledge module are studied in detail, and the knowledge service system of business problem based on knowledge module is studied preliminarily.The purpose of this paper is to improve the efficiency and quality of enterprise's utilization of knowledge resources and the allocation of knowledge resources oriented to business problem solving schemes, so that good experience and knowledge can be precipitated in business problem solving schemes.The knowledge support service based on knowledge module is realized through the accumulation of enterprise knowledge service system.First of all, from the point of view of business problem solving and knowledge resource allocation service, this paper proposes and establishes a knowledge module model for business problem solving.In this paper, the components of the knowledge module and their complex relationships are studied from several views. The standardized presentation of the knowledge module is realized, and the sedimentation and reuse of knowledge and experience in the enterprise is assisted.Secondly, on the basis of the knowledge module model, the process of building the knowledge module is analyzed, and the analysis parameters and analysis model of the knowledge module's evolution characteristics are put forward in order to study the evolution law of the knowledge module.At the same time, the knowledge resource allocation methods based on CBR technology, domain experts and data driven are studied from the knowledge module level.Then, in order to achieve better management of knowledge module, a 3D model of coding parameters of knowledge module is proposed, and the coding method of knowledge module is studied.The concept of knowledge module family and the design method of knowledge module variant based on knowledge module family are put forward, which can realize the reuse of knowledge module more conveniently.This paper studies the evaluation method of knowledge module configuration scheme with AHP analysis method, and verifies it with an example.Finally, the prototype system of business problem knowledge service based on knowledge module is studied, including the function design and architecture design of the system, and the development of some function modules of the system.The purpose is to promote the effective application of knowledge module theory and method in enterprise knowledge management.
【学位授予单位】：宁波大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272

【相似文献】