企业绿色质量管理体系的构建与评价研究

发布时间：2018-05-07 02:12

本文选题：绿色质量 + 质量功能展开　；参考：《北京科技大学》2015年博士论文

【摘要】：当代全面质量管理理论较多的考虑企业自身的经济效益,对企业的社会责任和环境责任研究较少,其理论存在一定的局限性。因此,如何将绿色质量功能展开到企业生产和管理活动中,让绿色功能和原有的质量管理功能相融合,推动企业质量管理的发展,是目前管理学界研究的热点问题。本文在借鉴国内外质量管理的最新理念和研究成果的基础上,通过建立绿色质量管理指标体系,探讨绿色质量管理对企业内外部效益的影响。本文基于质量管理的视角,研究了绿色质量管理体系的建立机制、构建方法和实践评价。其具体工作如下：(1)对绿色质量管理的内涵、功能、结构和构成机理进行了探讨,梳理了绿色质量管理流程和步骤,对比分析了绿色质量管理体系和全面质量管理体系、ISO环境管理体系的差异。(2)通过“绿色质量功能屋”的方法,完成绿色质量功能在生产管理全周期的展开。并在全面质量管理理论的基础上,运用QFD法、群体决策法、过程分析法和AHP法,建立了绿色质量管理体系。该体系搭建了纵向贯穿于企业的组织结构,横向贯穿于质量管理的全周期的体系框架,通过横纵向的有机结合,来实现绿色质量管理的目标。同时探讨了绿色质量管理体系的各类指标的定义、特征和权重分配,进而推导出企业建立绿色质量管理体系的一些具有普遍意义的方法和程序。(3)以H企业为例,对构建完毕的绿色质量管理体系进行评价,验证该体系的实用性和有效性。并根据评价的结果,提出了企业在绿色质量管理过程中应该重点关注的目标和环节,并对H企业下一步应该如何提高自身的绿色质量管理水平,提出了针对性的建议。本文从拓展质量管理的内涵,扩大质量管理的研究范围和促进质量管理体系建设等三个方面出发,对现有的质量管理体系构建进行了补充性研究。同时从实践的角度,为企业提高和改进自身的绿色质量管理水平,提供了参考性的意见。
[Abstract]:The contemporary TQM theory considers the economic benefits of the enterprise itself, but the research on corporate social responsibility and environmental responsibility is less, and its theory has some limitations. Therefore, how to expand the green quality function into the enterprise production and management activities, to combine the green function with the original quality management function, and to promote the development of enterprise quality management, is a hot issue in the field of management. Based on the latest ideas and research results of quality management at home and abroad, this paper discusses the influence of green quality management on the internal and external benefits of enterprises through the establishment of green quality management index system. Based on the perspective of quality management, this paper studies the establishment mechanism, construction method and practical evaluation of green quality management system. Its specific work is as follows: (1) the connotation, function, structure and mechanism of green quality management are discussed, and the flow and steps of green quality management are combed out. The difference between the green quality management system and the total quality management system ISO environmental management system is analyzed. Through the method of "Green quality function House", the green quality function is carried out in the whole production management cycle. Based on the theory of total quality management, the green quality management system is established by using QFD method, group decision method, process analysis method and AHP method. This system has set up the system frame which runs through the organization structure of the enterprise longitudinally and transversely through the whole cycle of the quality management, and realizes the goal of the green quality management through the organic combination of the horizontal and the vertical. At the same time, this paper discusses the definition, characteristics and weight distribution of various indexes of green quality management system, and then deduces some methods and procedures of general significance for establishing green quality management system in enterprises. The green quality management system is evaluated to verify its practicability and effectiveness. According to the evaluation results, the paper puts forward the objectives and links that enterprises should pay attention to in the process of green quality management, and puts forward some suggestions on how to improve the level of green quality management in H enterprise next step. This paper starts from three aspects: expanding the connotation of quality management, expanding the research scope of quality management and promoting the construction of quality management system, and makes a supplementary study on the construction of existing quality management system. At the same time, from the point of view of practice, it provides reference for enterprises to improve and improve their own green quality management level.
【学位授予单位】：北京科技大学
【学位级别】：博士
【学位授予年份】：2015
【分类号】：F273.2

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