用户创新与IS绩效:基于部门层面的跨层交互模型

发布时间：2018-07-05 20:26

本文选题：关键用户创新 + 部门IS绩效　；参考：《管理评论》2017年06期

【摘要】：用户缺乏创新被识别为企业IS管理面临的挑战性问题,然而,尚缺乏用户创新与IS绩效之间关系的实证研究,对如何管理用户创新以提升IS绩效也缺乏深入理论探讨。企业IS绩效可基于不同层面开展分析,现有研究关注从企业层面或个体层面开展单一层面IS绩效前因分析。本论文基于部门层面,以部门关键用户为研究对象,首次开展用户创新影响IS绩效实证研究,并分析影响关键用户创新与部门IS绩效之间关系的组织因素,建立跨层交互模型。以工作绩效理论为基础,本论文提出关键用户创新影响部门IS绩效,其影响程度受高层领导支持、互动水平调节的研究假设。通过在35家中国信息化企业开展问卷调研,共采集到企业层面问卷35份,部门层面问卷269份。采用HLM统计分析方法,开展研究假设检验。结果显示关键用户创新对部门IS绩效具有显著性影响,其影响程度受IT部门与业务部门互动水平的影响,而未受高层领导支持的影响。对研究结果开展进一步原因解释。本论文首次建立了关键用户创新影响部门IS绩效的跨层交互理论模型,为未来进一步开展其他层面用户创新与IS绩效关系分析,进一步在IS领域开展跨层交互模型研究,以及进一步开展部门IS绩效前因研究奠定了基础,并为企业的信息化实践提供相应的理论参考。
[Abstract]:The lack of user innovation is recognized as a challenging problem in enterprise is management. However, there is still no empirical research on the relationship between user innovation and is performance, and there is also a lack of in-depth theoretical discussion on how to manage user innovation to improve is performance. Enterprise is performance can be based on different levels of analysis, existing studies focus on the enterprise level or individual level of single-level is performance antecedents analysis. Based on the department level, this paper takes the key users of the department as the research object, carries out the empirical research on the impact of user innovation on is performance for the first time, and analyzes the organizational factors that affect the relationship between the innovation of the key user and the is performance of the department, and establishes a cross-layer interaction model. Based on the theory of job performance, this paper puts forward the research hypothesis that the key user innovation influences the is performance of the department, and its influence degree is supported by the senior leaders and the interaction level is adjusted. A total of 35 questionnaires at the enterprise level and 269 questionnaires at the departmental level were collected from 35 Chinese information enterprises. HLM statistical analysis method was used to test the hypothesis. The results show that the innovation of key users has a significant impact on the is performance of the department, and its impact degree is affected by the level of interaction between IT department and business department, but not by the support of senior leaders. Further explanation of the results of the study was carried out. In this paper, a cross-layer interaction model is established for the first time to analyze the relationship between user innovation and is performance in the future, and to further research cross-layer interaction model in is field. Furthermore, it lays a foundation for the research of departmental is performance antecedents, and provides the corresponding theoretical reference for the enterprise informatization practice.
【作者单位】：广东财经大学信息学院;中山大学管理学院;
【分类号】：F272.5;F273.1

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