创新驱动因素、服务创新与非财务绩效:中国情境下搜寻战略和组合效应的检验
发布时间：2018-08-22 10:22
【摘要】：本文根据服务创新理论,探讨创新驱动因素、服务创新与非财务绩效之间的内在机理、驱动力搜寻战略对服务创新的影响以及创新类型组合效应对非财务绩效的影响,采用我国旅游企业调查问卷进行了验证.主要结论有:新技术推动和企业家精神等内部资源导向的创新驱动因素对服务创新影响最大;服务创新与非财务绩效呈倒U形关系,服务创新与顾客认知体验应该相匹配,过于超前的服务创新对绩效有负面作用;驱动力搜寻战略的广度和深度能够有效促进服务创新;创新类型组合效应未能显著提升非财务绩效.本研究有助于深入理解服务创新的内在关系,指导服务企业创新实践,加快服务业转型升级.
[Abstract]:Based on the theory of service innovation, this paper discusses the driving factors of innovation, the internal mechanism between service innovation and non-financial performance, the influence of driving force search strategy on service innovation and the influence of combination effect of innovation types on non-financial performance. The questionnaire of tourism enterprises in our country is used to verify it. The main conclusions are as follows: the internal resource oriented innovation drivers, such as new technology promotion and entrepreneurship, have the greatest impact on service innovation, and service innovation and non-financial performance are inversely U-shaped, and service innovation and customer cognitive experience should be matched. Too advanced service innovation has a negative effect on performance; the breadth and depth of driving force search strategy can effectively promote service innovation; the combination effect of innovation type can not significantly improve non-financial performance. This study is helpful to understand the internal relationship of service innovation, guide the innovation practice of service enterprises, and accelerate the transformation and upgrading of service industry.
【作者单位】： 上海财经大学国际工商管理学院;上海财经大学上海发展研究院;
【基金】：国家哲学社会科学基金资助项目“我国外资准入负面清单文本和管理模式研究”(14BJY005) 上海财经大学创新基金资助项目“服务创新的动力、类型与非财务绩效——基于旅游企业调查数据的实证研究”(CXJJ-2015-348)
【分类号】：F592.6;F273.1
[Abstract]:Based on the theory of service innovation, this paper discusses the driving factors of innovation, the internal mechanism between service innovation and non-financial performance, the influence of driving force search strategy on service innovation and the influence of combination effect of innovation types on non-financial performance. The questionnaire of tourism enterprises in our country is used to verify it. The main conclusions are as follows: the internal resource oriented innovation drivers, such as new technology promotion and entrepreneurship, have the greatest impact on service innovation, and service innovation and non-financial performance are inversely U-shaped, and service innovation and customer cognitive experience should be matched. Too advanced service innovation has a negative effect on performance; the breadth and depth of driving force search strategy can effectively promote service innovation; the combination effect of innovation type can not significantly improve non-financial performance. This study is helpful to understand the internal relationship of service innovation, guide the innovation practice of service enterprises, and accelerate the transformation and upgrading of service industry.
【作者单位】： 上海财经大学国际工商管理学院;上海财经大学上海发展研究院;
【基金】：国家哲学社会科学基金资助项目“我国外资准入负面清单文本和管理模式研究”(14BJY005) 上海财经大学创新基金资助项目“服务创新的动力、类型与非财务绩效——基于旅游企业调查数据的实证研究”(CXJJ-2015-348)
【分类号】：F592.6;F273.1
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