汉龙公司外派服务团队员工管理方案优化研究

发布时间：2018-08-23 10:26

【摘要】：汉龙公司在大数据技术广泛应用和高速发展的大背景下,以团队外派的形式投身于大数据应用产业链前端的数据采集行业。作为数据采集的服务型企业,汉龙公司这一主营方向可以归类为劳动密集型业务;对劳动密集型项目的执行团队而言,稳定的员工队伍是创造高效率、高质量项目从而获得最佳用户满意度的根本保障,也是项目获得盈利的基础。一般来讲,员工队伍的稳定度主要取决于员工的满足感、归属感和成就感。本文以提升汉龙公司外派服务团队员工满意度为突破口,以汉龙公司外派服务团队员工管理方案为研究对象,从人力资源的视角,运用调查、分析的方法,发现现行管理方案的问题和不足,针对性地提出优化建议,同时给出实施策略的参考。在明确以提升汉龙公司外派服务团队员工满意度为目标的前提下,本文深入研究了人力资源相关理论和国内外有关人力资源管理研究的文献资料,运用调查法,对外派服务团队员工相关各方进行调查,检视汉龙公司外派服务团队员工管理方案现状。通过分析,发现制度层面、管理运行层面、考核和激励层面以及与驻点单位协同管理方面存在问题及其成因,确定了现行管理方案中亟待优化的关键因素。建议管理制度要全面覆盖项目运行的主要方面,还要实现在项目关键控制点上的精准聚焦;建议员工培训要短期的针对性培训和长期的素质提升培训相结合,实现培训的多元化、立体化覆盖;建议激励机制以员工层级制度为基础,引入差别计件、质量积分、项目总体进度相互作用的综合薪资核算方式,辅以外部培训补贴、组织技术竞赛、核发转岗补贴等,引导和激励员工重质量、重效率、争当优秀、着眼长远。本文还创新地提出了与驻点单位协同管理的优化建议,在项目整个执行过程中,将协同管理放在保障项目良好运行最重要的位置来看待。双方共同着眼各衔接工作流程、福利协调、后勤保障等方面的优化,不仅能为汉龙公司带来卓有成效的帮助,对于用户单位亦是如此。通过对本文提出的外派服务团队员工管理方案优化建议的实施,有望使汉龙公司信息化数据采集项目在质量和效率上不断获得提升,从而获得用户满意度和盈利能力的提升。本文研究的是在复杂执行环境下,规模较小、所需综合执行能力较强、反应灵活的外派服务团队员工管理方案,对有相关属性的外派服务团队的其它类似的公司也有一定的参考价值。
[Abstract]:Under the background of extensive application and rapid development of big data technology, Hanlong Company is engaged in the data acquisition industry of the front end of big data application industry chain in the form of team assignment. As a service enterprise for data collection, Hanlong can be classified as a labor-intensive business. For the execution team of labor-intensive projects, a stable workforce is to create high efficiency. High-quality projects to obtain the best user satisfaction is the fundamental guarantee of the project profit. Generally speaking, the stability of the staff depends on their satisfaction, sense of belonging and sense of achievement. This paper takes the improvement of the employee satisfaction of the outposted service team of Hanlong Company as the breakthrough point, taking the employee management scheme of the outposted service team of Hanlong Company as the research object, using the method of investigation and analysis from the perspective of human resources. This paper finds out the problems and shortcomings of the current management scheme, puts forward some suggestions for optimization, and gives the reference for the implementation strategy at the same time. On the premise of improving the satisfaction of the expatriate service team of Hanlong Company, this paper deeply studies the related theories of human resources and the literature about human resource management at home and abroad, and makes use of the investigation method. External service team staff related to the survey to review the Hanlong expatriate service team staff management program status. Through the analysis, we find the problems and their causes in the aspects of system level, management operation level, examination and incentive level and cooperative management with the unit at the station, and determine the key factors that need to be optimized in the current management scheme. It is suggested that the management system should comprehensively cover the main aspects of the project operation and realize the precise focus on the key control points of the project, and suggest that the staff training should be combined with short-term targeted training and long-term quality upgrading training. It is suggested that the incentive mechanism should be based on the employee hierarchy system, and introduce the comprehensive salary accounting method of the interaction of differential parts, quality integral and overall project schedule, supplemented by external training subsidies. Organize technical competition, issue transfer subsidies, guide and motivate employees to pay attention to quality, efficiency, strive for excellence, and focus on the long-term. This paper also innovatively puts forward the optimization suggestion of cooperative management with the unit at the stationary point. In the whole execution process of the project, the cooperative management is regarded as the most important position to ensure the good operation of the project. Both sides focus on the optimization of work flow, welfare coordination, logistics support and so on, which can not only bring effective help to Hanlong Company, but also for user units. Through the implementation of the staff management scheme of the expatriate service team, it is expected that the quality and efficiency of Hanlong company's information-based data acquisition project will be continuously improved, and thus the user satisfaction and profitability will be improved. In this paper, we study the staff management scheme of the outposted service team, which is small in scale, strong in comprehensive execution ability and flexible in response under the complex execution environment. Also has certain reference value to other similar companies which have the related attribute assignment service team.
【学位授予单位】：兰州大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F279.26

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